Entry Level -Associate Member Relationship Specialist (Part-Time Teller 1) l within Redlands an[...]

Arrowhead Credit Union; Yucaipa (CA); On-site; USD 3,661,094,606 - 5,214,286,257; Full time

Benefits offered by this job

Weekly pay

401K match

Paid time off

Paid sick leave

Life insurance

Financial education

DoorDash DashPass

Medical insurance

Dental insurance

Vision insurance

Modern Health

Care.com subscription

Teladoc

Pet Insurance

Career development

Scholarship program

Job summary

Arrowhead Credit Union is hiring an Associate Member Relationship Specialist (Teller 1) to deliver exceptional face-to-face service at our branch locations in Redlands and Yucaipa, CA. Hours vary by shift, including weekdays and Saturdays as posted.

The role emphasizes member service, learning credit union products, and opportunities for career development within the credit union. Candidates should be eager to grow with the organization and support community members.

Qualifications

• Providing exceptional face-to-face member service.
• Learning about credit union products and services.
• Promoting credit union products and services to members.

Responsibilities

• Personally provides exceptional member service using Service Standards in every interaction.
• Assists members with routine transactions and service requests, including deposits, checks, and card services.
• Completes member service requests with accuracy, data integrity, and adherence to policies and branch procedures.
• Promotes and refers credit union products and services to members as appropriate.

Job description

Are you warm, caring, friendly, and passionate about providing excellent service? Are you excited about giving back to your community? Are you looking for an entry-level position that promises career development? If so, we want to talk to you - we are currently looking for Customer Service Superstars to join our Team!

An Associate Member Relationship Specialist (Teller 1) provides exceptional face-to-face member service in our branch locations.

Position hours vary between:

• 8:30 am - 5:30 pm Monday through Friday
• 8:30 am - 2:30 pm Saturday

Branch location varies between:

• Redlands
• Yucaipa

This opportunity is ideal if you are:

• Excited about providing amazing service to our members and the community.
• Looking for a position that will establish and grow your career.
• Interested in learning how to open financial memberships and assist with loan requests.
• Passionate about financial education and finding solutions.

Essential Functions and Responsibilities

1. Personally, provides exceptional member service; uses Service Standards in every work-related interaction.
2. Actively participates in meeting the goals of the department and the Credit Union.
3. Provides excellent service by using a positive and professional tone to assist members and team members accurately, thoroughly, and as efficiently as possible while maintaining consistent and friendly service.
4. Uses organizational tools and techniques to complete tasks on time and successfully manage multiple competing priorities simultaneously.

Service

1. Assists members with routine transactions and service requests, including but not limited to; positively identifying individuals, negotiating checks, receiving deposits, card services, etc.
2. Assists with member research and problem resolution.
3. Accurately completes member service requests, and places proper attention to data accuracy, policies and procedures, cash management and balancing, and branch safety/security routines.
4. Works within given limits and authority; proactively seeks supervisory assistance as needed.
5. Promotes credit union products and services and actively refers members to credit union partners as appropriate.
6. Has an open mind; can conceptualize and proactively solve problems in pursuit of exemplary service to members, teammates, and the organization.
7. Is courageous and willing to make decisions that result in positive member outcomes.

Development

1. Exemplifies the attitude, aptitude, and ability to learn quickly and efficiently while showing assertiveness in personal development.
2. Successfully completes all learning events and academies on schedule, effectively communicating with mentors and leaders with the purpose of achieving learning objectives.
3. Actively participates in organizational projects and promotions; Develops a thorough knowledge of credit union products, services, rates, and partnerships.
4. Suggests and participates in credit union community service opportunities and events.
5. Maintains a working knowledge of Bank Secrecy Act (BSA), Anti-Money Laundering (AML) and Office of Foreign Asset Controls (OFAC) and complies with all laws and regulations applicable to area of responsibility.
6. Regular and predictable attendance and punctuality.
7. Other duties as assigned and deemed necessary by Supervisor to achieve the goals of the department and the Credit Union.

No aggressive sales goals – our focus is serving Members.

Benefits Include: (not a complete list)

Wellbeing

• Weekly pay
• 401K Retirement Savings Plan with company match
• Paid time off accrual begins upon hire
• Paid sick leave
• Company-provided life insurance at up to twice your annual salary
• Financial Education Programs
• DoorDash DashPass

Health

• Medical, Dental, and Vision Insurance for part-time and full-time employees
• Modern Health
• Care.com subscription
• Teladoc
• Pet Insurance

Career Development

• Career development opportunities
• Team members are eligible to apply for assistance with educational expenses through ArrowHeart's scholarship program.

To learn more about Arrowhead Credit Union and our service culture, visit our Career page, and our ArrowHeart Foundation.

The pay range for this position is listed below.

Starting pay for successful applicants is generally within the minimum to midpoint of the pay range. Our consideration for pay is designed to support career growth and development over time. Offers extended depend on a variety of job-related factors, including but not limited to individual experience, knowledge, training, education, geographic location, market demands, and internal equity.

Pay range:

Minimum: $22.32/hour | Midpoint: $27.22/hour | Maximum: $32.12/hour