Administration Officer

University of York - Computer Science; York (IL); Hybrid; GBP 31,000 - 37,000; Part time

Job summary

An established educational institution is seeking a motivated individual to join their Student Financial Support team. This role involves assessing applications for financial assistance, providing clear communication to students, and managing various financial support mechanisms. The ideal candidate will possess strong IT and communication skills, be detail-oriented, and have a commitment to improving student experiences. Join a dynamic team dedicated to supporting students through their academic journey with a focus on inclusivity and excellence.

Benefits

Flexible working arrangements

Inclusive facilities

Family-friendly policies

Qualifications

• Educated to A Level standard or equivalent, or with comparable work experience.
• Strong IT skills with Microsoft and Google Suite products.

Responsibilities

• Assess applications for financial support and communicate outcomes to students.
• Administer bursaries and support US Loans and VA Funding.

Skills

IT Skills

Communication Skills

Numeracy & Literacy Skills

Organizational Skills

Education

A Level or equivalent

Tools

Microsoft Suite

Google Suite

Job description

Department

Student and Academic Services

Salary

£31,637 - £36,130 per year, reduced pro-rata for part time working

Grade

Grade 5

Contract status

Open

Hours of work

Part-time

Based at

University of York campus (with some remote working options available)

Interview date

To be confirmed

Posted Date

02/05/2025

Apply by

29/05/2025

Job Reference

14073

Documents

• Job Description 14073.pdf (PDF, 294.34kb)
  
  

Role Description

Department

Student Education and Experience (SEE) works to enable an excellent experience for students during their time at the University of York, providing information, advice, guidance and support to students from enrolment through to graduation. SEE also provides advice and guidance to colleagues across the University who rely on its expertise and processes to support the student life-cycle. The work of the Service is also critical in ensuring that the University meets a number of statutory compliance duties.

The Student Administration section of SEE comprises c. 40 staff across eight core teams: Complaints, Exams & Graduation, Progression & Awards, Special Cases, Student Financial Support, Student Records, and Visa Compliance. This role is focused principally on the work of the Student Financial Support team, which manages a range of financial support mechanisms, including the University’s Student Support Fund and Emergency Loans schemes (which support students experiencing financial hardship), widening participation bursaries, and US Loans and Veterans Affairs (VA) funding.

As part of this role, your areas of focus will include: detailed assessment of applications for financial support, considering evidence and making decisions in line with institutional policies and sector norms; communicating the outcomes of these applications to students clearly and sensitively; administering a range of bursaries funded through the University’s Access and Participation Plan in support of widening participation; and support the administration of US Loans and VA Funding. If you have a good eye for detail, the ability to apply regulation and policy to the analysis of complex applications for support, excellent verbal and written communication skills, and are committed to service improvement to support the student experience, we would welcome your application.

Role

To work within Student Administration as an Officer responsible for delivery of key areas of work and the implementation of associated policies, including contributing to service improvement activity. The job will be focused principally on the work of the Student Financial Support team. The post-holder will deliver agreed outcomes as part of a broader team and will provide advice and support to colleagues and service users.

Skills, Experience & Qualification Needed

• Educated to at least A Level standard or equivalent (or with comparable work experience);
• Strong IT skills,with the ability to use Microsoft and Google Suite products;
• Excellent oral and written communication skills, with the ability to provide detailed advice and
• guidance on specialist defined processes and procedures to internal and external contacts;
• Numeracy & literacy skills with the ability to monitor expenditure against a financial account/budget;
• Ability to effectively organise and prioritise own work and follow procedures in order to produce work
• to a high standard, to required deadlines;
• Professional, diplomatic and confident in dealing with a wide range of people and situations;
• An energetic, professional and thorough approach to work, with an eye for detail;
• Highly motivated, able to learn quickly and work independently or as part of a team.
  
  

Interview date: To be confirmed

For informal enquiries: please contact Martine Davis via email to [e-mail]

The University strives to be diverse and inclusive – a place where we can ALL be ourselves.

We particularly encourage applications from people who identify as Black, Asian or from a Minority Ethnic background, who are underrepresented at the University.

We offer family friendly, flexible working arrangements, with forums and inclusive facilities to support our staff. #EqualityatYork