Administration Assistant

Midlands Partnership NHS Foundation Trust; Shrewsbury (MA); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Career development for clinical andnon

Ongoing training and support

Job summary

An 18-month Band 3 Administrative Assistant post with the CAMHS team in Shropshire, Telford and Wrekin, within Midlands Partnership NHS Foundation Trust. You will handle front-line enquiries, telephone calls and secretarial support for managers, and liaise with external agencies as required.

The role involves managing confidential information, organising meetings, and using Microsoft Office to maintain diaries and records, with some challenging calls and a need for calm professionalism.

Qualifications

• GCSE English and Maths at grade C or equivalent, or Functional Skills Level 2 in English and Maths.
• Administration experience in a busy office environment.
• Proficiency with Microsoft Office and accurate data handling.

Responsibilities

• Be the first telephone contact for the management team, identifying and prioritising urgent calls when managers are unavailable.
• Handle distressing or verbally aggressive calls and enquiries sensitively.
• Provide a central point for the team's enquiries and obtain information as required.
• Provide confidential secretarial and organisational support to all team managers, including liaising with external agencies.
• Open and distribute post, ensuring urgent mail gets prompt attention.
• Arrange meetings and maintain Microsoft Outlook calendars for team managers.
• Use office machinery, computerised data systems and word processing.
• Communicate professionally with members of the public, staff, directors, consultants, service users, carers and external contacts.
• Organise own workload using independent judgement to prioritise tasks.
• Work effectively within a multi-disciplinary team.

Skills

Communication

MS Office

Teamwork

Education

GCSE English and Maths

Tools

Microsoft Office

Job description

An 18-month Band 3 Administrative Assistant post with the Child and Adolescent Mental Health Services team across Shropshire, Telford and Wrekin, part of Midlands Partnership NHS Foundation Trust. The post is the central point for the team's enquiries and information requests, handling incoming telephone calls, post, diaries and secretarial support for managers. It supports the newly developed CAMHS Group Offer, an early intervention service for children and young people with mild to moderate health and wellbeing problems, and some calls may be distressing or hostile. Visa sponsorship is not available for this role.

What the job involves

• Be the first telephone contact for the management team, identifying and prioritising urgent calls when managers are unavailable
• Handle distressing or verbally aggressive calls and enquiries sensitively
• Provide a central point for the team's enquiries and obtain information as required
• Provide confidential secretarial and organisational support to all team managers, including liaising with external agencies
• Open and distribute post, ensuring urgent mail gets prompt attention
• Arrange meetings and maintain Microsoft Outlook calendars for team managers
• Use office machinery, computerised data systems and word processing
• Communicate professionally with members of the public, staff, directors, consultants, service users, carers and external contacts
• Organise own workload using independent judgement to prioritise tasks
• Work effectively within a multi-disciplinary team

What’s required

Qualifications

• GCSE English and Maths at grade C or equivalent, or Functional Skills Level 2 in English and Maths

Experience

• Administration experience in a busy office environment

Skills & knowledge

• Excellent communication skills
• Competent Microsoft Office user
• Ability to work in a team

Nice to have

• ECDL qualification

What’s offered

• Career development for clinical and non-clinical roles
• Ongoing training and support