Admin Tech Spec I, Problem Res - Information and Assistance Division

HCAD Harris Central Appraisal District; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

The Harris Central Appraisal District is seeking an entry-level team member to perform basic clerical tasks under supervision. The role emphasizes customer service, accurate record keeping, and working within established policies and tax codes.

Ideal candidates will have a high school diploma or equivalent, with 2 years of related customer service experience and completion of TDLR courses 101, 102, 4 and 7 within two years of employment.

Qualifications

• Strong written and verbal communication skills.
• Ability to manage multiple tasks with accuracy and efficiency.
• Experience in customer service preferred.
• Familiarity with office procedures and policies.

Responsibilities

• Committed to providing excellent public service.
• Provide clerical and administrative assistance to support department.
• Assist other work groups within the District based on workloads at any given time.
• Greet visitors and callers, route and resolve information requests.
• Keep team and supervisor informed regarding the progress and status of work activities.
• Clear verbal and written communication skills.
• Maintain ownership and mailing address information for the HCAD records.
• Perform other duties as assigned.

Skills

Detail oriented

Handle confidential information

Time management

Maintain professionalism and work质量

Education

High School Diploma or equivalent

2 years related work experience

TDLR Courses 101, 102, 4 and 7

Job description

Join an organization that values it's community and employees! The purpose of this basic entry level position is to perform simple work assignments involving supervision oversite to determine course of action consistent with established functional and organization's policies and tax code. This position requires familiarity of basic concepts in functional area to perform routine work activities with regular supervision. Typically, will interface with departmental staff and commitment to customer service is important.

EDUCATION REQUIREMENTS

High School Diploma or equivalent preferred

WORK EXPERIENCE

2 years of related work experience in customer service. Must complete TDLR courses 101, 102, 4 and 7 within two years of employment preferred.

JOB RESPONSIBILITIES

This information is intended to be descriptive of the key responsibilities of the position. The list of essential functions below does not identify all duties performed by any single incumbent in this position.

General Responsibilities (Broad responsibilities that are consistent across job families)

• Committed to providing excellent public service.
• Provide clerical and administrative assistance to support department.
• Assist other work groups within the District based on workloads at any given time.
• Greet visitors and callers, route and resolve information requests.
• Keep team and supervisor informed regarding the progress and status of work activities.
• Clear verbal and written communication skills.
• Maintain ownership and mailing address information for the HCAD records.
• Perform other duties as assigned.

POSITION QUALIFICATIONS & REQUIREMENTS

COMPETENCIES

• Communication
• Customer Orientation
• Decision Making
• Emotional Intelligence
• Essentials
• Quality Orientation

KNOWLEDGE

• Strong written and verbal communication skills
• Basic mathematical calculations
• Organizational Data analysis
• Critical thinking

SKILLS

• Detail oriented
• Handle confidential information
• Time management
• Maintain professionalism and work quality

WORKING CONDITIONS

Positions in this class typically require repetitive motions, sitting or standing for prolonged periods of time in an office setting.

PHYSICAL & MENTAL REQUIREMENTS

Positions in this class typically require repetitive motions, walking, talking and hearing. Must be able to sit or stand for extended periods of time with ability to reach, bend and move up/down on steps. Must be able to lift up to 50-pound file boxes. The position requires considerable concentration, creativity and ability to manage time effectively. The position is subject to stress caused by a changing public environment, mandatory deadlines and heavy workload. Requires the ability to ask questions that will bring forth the information needed to make sound decisions.

Equal Opportunity Employer The Harris Central Appraisal District is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual’s sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. The Harris Central Appraisal District appraises taxable property for the county, cities, school districts, and more than 300 special districts such as MUDs that levy property taxes within the district's boundaries. The district appraises more than 1.7 million property parcels annually. The district also administers exemptions and special appraisals, such as productivity valuation of qualified agricultural land, and determines the taxable situs of property.