Admin Tech Spec I, Problem Res - Information and Assistance Division

Harris County Appraisal District; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Harris County Appraisal District is seeking an entry-level team member to perform clerical and administrative tasks in a public-service environment. You will greet visitors, route inquiries, and support multiple work groups as workload demands shift.

Ideal candidates have a high school diploma, strong communication skills, and a commitment to accuracy and customer service under supervision. The role involves routine office duties in an in-person setting.

Qualifications

• Strong written and verbal communication skills.
• Customer service mindset with a focus on public service.
• Ability to make timely decisions with supervision.
• Emotional intelligence essentials in interacting with the public.
• Commitment to quality and accurate work.

Responsibilities

• Provide clerical and administrative support to the department.
• Greet visitors and callers, route inquiries, and resolve information requests.
• Maintain accurate ownership and mailing address information for HCAD records.
• Coordinate with other teams to balance workloads as needed.
• Ensure clear, professional communication in all interactions.

Skills

Communication

Customer Orientation

Decision Making

Emotional Intelligence

Quality Orientation

Education

High School Diploma or equivalent

Job description

Join an organization that values it's community and employees!The purpose of this basic entry level position is to perform simple work assignments involving supervision oversite to determine course of action consistent with established functional and organization's policies and tax code. This position requires familiarity of basic concepts in functional area to perform routine work activities with regular supervision. Typically, will interface with departmental staff and commitment to customer service is important.EDUCATION REQUIREMENTSHigh School Diploma or equivalent preferredWORK EXPERIENCE2 years of related work experience in customer serviceMust complete TDLR courses 101, 102, 4 and 7 within two years of employment preferred.JOB RESPONSIBILITIESThis information is intended to be descriptive of the key responsibilities of the position. The list of essential functions below does not identify all duties performed by any single incumbent in this position.General Responsibilities (Broad responsibilities that are consistent across job families)Committed to providing excellent public service.Provide clerical and administrative assistance to support department.Assist other work groups within the District based on workloads at any given time.Greet visitors and callers, route and resolve information requests.Keep team and supervisor informed regarding the progress and status of work activities.Clear verbal and written communication skills.Maintain ownership and mailing address information for the HCAD records.Perform other duties as assignedPOSITION QUALIFICATIONS & REQUIREMENTSCOMPETENCIES:CommunicationCustomer OrientationDecision MakingEmotional Intelligence EssentialsQuality OrientationKNOWLEDGE:Strong written and verbal communication skillsBasic mathematical calculationsOrganizationalData analysisCritical thinkingSKILLS:Detail orientedHandle confidential informationTime managementMaintain professionalism and work qualityWORKING CONDITIONSPositions in this class typically require repetitive motions, sitting or standing for prolonged periods of time in an office setting.PHYSICAL & MENTAL REQUIREMENTSPositions in this class typically require repetitive motions, walking, talking and hearing. Must be able to sit or stand for extended periods of time with ability to reach, bend and move up/down on steps. Must be able to lift up to 50-pound file boxes. The position requires considerable concentration, creativity and ability to manage time effectively. The position is subject to stress caused by a changing public environment, mandatory deadlines and heavy workload. Requires the ability to ask questions that will bring forth the information needed to make sound decisions.Equal Opportunity EmployerThe Harris Central Appraisal District is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic,including but not limited to an individual’s sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.