Admin. Support (Call Center Operator)

New Horizons Behavioral Health; Columbus (GA); On-site; USD 28,000 - 38,000; Full time

Job summary

New Horizons Behavioral Health is seeking an administrative support candidate in Columbus, GA. The role handles front desk tasks, appointment scheduling, and call management to support clinic operations.

The position requires a high school diploma or GED, proficiency in Word and Excel, and strong organization, time management, and communication skills. Candidates may cross-train for additional clerical duties as needed.

Qualifications

• High school diploma or GED required.
• Proficient with Microsoft Word and Excel.
• Strong organizational, time management, and communication skills.

Responsibilities

• Receive and transfer all incoming calls.
• Schedule and reschedule appointments for providers.
• Relay information to and from internal and external customers.
• Cross-train for front desk and registration duties including signing in individuals, creating charts using EMR, and obtaining signatures for consents.

Skills

Organizational skills

Time management

Communication skills

Education

High school diploma/GED

Tools

Microsoft Word

Excel

Job description

Days & Time: This position will work 40 hours a week. Monday through Friday. Most programs work from 8am to 5pm, with a one-hour lunchbreak.

Pay: $33,072 per year

Job Responsibilities:

The candidate will:

• Receive and transfer all incoming calls.
• Schedule and reschedule appointments for the clinic's providers.
• Relay information to and from internal and external customers.
• Must be willing to cross-trained for administrative support positions, such as front desk and registration.
  • Responsibilities included with those positions include:
    • Signing in individuals for appointments.
    • Creating charts using the EMR system
    • Verifying financials and obtaining signatures for consents.

Must have a high school diploma/GED. Must be proficient in MicrosoftWord and Excel. Must have excellent organizational skills, timemanagement skills, and good communication skills.

Preferred Qualifications:

Prior call center experience and/or experience in an office setting.

================================================================= New Horizons Behavioral Health is an Equal Opportunity Employer and does not discriminate on the basis of color, race, national origin, age sex, religion, or disability. Selected applicants must pass a pre-employment background investigation and a pre-employment drug screen. Employment is contingent upon passing the background check and the drug screen. =================================================================

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. We are also unable to contact applicants who are not selected for a position. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by Human Resources to continue the hiring process. This position is subject to close at any time once a satisfactory applicant pool has been identified.