Admin Support Associate

University of North Carolina - Chapel Hill; Elkins Hills (NC); On-site; USD 33,540 - 44,014; Full time

Benefits offered by this job

Professional training opportunities

Comprehensive benefits package

Exclusive discounts at local retailers

Job summary

A prominent university in North Carolina is seeking an Admin Support Associate - Journey to manage dental appointment workflows and interactions. The ideal candidate will have previous dental office experience, excellent communication skills, and the ability to work independently. Key responsibilities include registering patients, managing appointments, and ensuring a smooth patient experience. This full-time position offers a diverse, supportive work environment with competitive benefits.

Qualifications

• Must have previous experience in a dental office setting.
• Excellent oral and written communication skills are required.
• Ability to work independently and meet deadlines.

Responsibilities

• Regulate the flow of patients' appointments and manage patient interactions.
• Fully register new patients and explain their first appointment expectations.
• Coordinate and manage patient appointments with clinical staff.

Skills

Dental office experience

Attention to detail

Strong organizational skills

Excellent communication skills

Strong computer skills

Education

High school diploma or equivalency

Job description

Posting Information

Department: ASOD Dental Faculty Practice-438000

Career Area: Administrative/Clerical Support

Is this an internal only recruitment? No

Posting Open Date: 01/21/2026

Application Deadline: 02/02/2026

Position Type: Permanent Staff (SHRA)

Position Title: Admin Support Associate - Journey

Salary Grade Equivalent: NC02 / GN04

Working Title: Admin Support Associate

Position Number: 20062826

Vacancy ID: P020752

Full-time/Part-time: Full-Time Permanent

Hours per week: 40

Work Schedule: Monday - Friday

Work Location: CHAPEL HILL, NC

Position Location: North Carolina, US

Hiring Range: $33,540-$44,014

Pay Band Information: To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.

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Position Summary Information

Be a Tar Heel!

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn. One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community. University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

Primary Purpose of Organizational Unit

The UNC Adams School of Dentistry Dental Faculty Practice provides general and specialty dental and maxillofacial treatment with faculty from various clinical departments and groups (i.e. general dentistry, orthodontics, pediatric dentistry, oral surgery, dental implants, oral medicine, orofacial pain, periodontics, prosthodontics, pathology, radiology, special care, and endodontics). The clinical team consists of caring and competent clinical assistants, hygienists, administrative and financial personnel. An advantage to patients is that they can see multiple dental specialists as part of the same practice; these specialists are clinicians, educators and researchers that are committed to providing the highest quality of care for their patients.

Position Summary

Regulate the flow of patients' dental and maxillofacial appointment needs. Independently interacts with patients in person or by telephone. Triages incoming calls to properly appoint the patients to meet their needs whether in DFP or explain and provide contact information to the Student and Graduate Clinics. Fully registers new DFP patients (in the Electronic Patient Records- EPR) while explaining what they can expect at their first appointment and answering subsequent questions. Checks patients in and out of the practice, collects patients' payments, and makes additional patient appointments if necessary. Works with DFP clinicians and clinical staff to coordinate, cancel, and reschedules patients as needed (e.g. due to incomplete lab work, change in the clinician's DFP schedule or patient's treatment plan). Strives to meet every patient care expectation whether in person or over the telephone while maintaining high professional standards. Position reconciles end of day cash drawer, while providing patients with service rendered receipts and forwarding their information to the insurance office for processing.

Minimum Education and Experience Requirements

High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.

Required Qualifications, Competencies, and Experience

Previous dental office experience and the ability to work independently with patients and provide attention to detail, strong organizational skills, thorough follow through on all patient, clinicians or clinical staff related tasks and the ability to meet deadlines. Must have excellent oral, written and interpersonal communication skills. Strong computer skills also required.

Preferred Qualifications, Competencies, and Experience

N/A

Required Licenses/Certifications

Special Physical/Mental Requirements

Campus Security Authority Responsibilities

Not Applicable.

Position/Schedule Requirements

Special Instructions

Quick Link

https://unc.peopleadmin.com/postings/312140

Contact Information

Office of Human Resources Contact Information

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at [phone] or send an email to [e-mail]. Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

Equal Opportunity Employer Statement

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.