Admin: Russian Bilingual Care Coordinator Associate

Care Finders, Inc.; Lynn (MA); On-site; USD 50,000 - 68,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) with a 6% match

Paid Time Off

10 Paid Holidays

Employee Assistance Program

Employee Discounts (retail, hotel, etc

Voluntary Term Life and AD&D Insurance

Legal Services Insurance

Short-Term and Long-Term Disability

Accident, Critical Illness & Hospital

Other benefits

Job summary

MultiCultural Home Care - MA, a Modivcare Personal Care Service, is seeking a Bilingual Care Coordinator Associate who speaks Russian and English. This role involves referral intake, coordinating caregiver schedules, and maintaining patient records with a strong emphasis on compassionate care.

You will collaborate with healthcare teams, support families, and ensure timely delivery of services while upholding privacy regulations.

Qualifications

• High school diploma or equivalent.
• 1+ years of customer service experience required.
• 1+ years of home healthcare experience preferred.
• Bilingual in English & Russian required.

Responsibilities

• Receive referrals from hospitals, physicians, and other providers and review documentation.
• Manage care coordination for a caseload and schedule caregiver shifts based on client needs.
• Communicate with patients, families, and caregivers and maintain up‑to‑date records.
• Collaborate with care teams, participate in meetings, and support service verification and billing.

Skills

Bilingual English/Russian

Customer service

Care coordination

Team collaboration

Education

High school diploma or equivalent

Tools

HHAeXchange

Job description

MultiCultural Home Care - MA, a Modivcare Personal Care Service, is looking for a Bilingual Care Coordinator Associate - Russian/English Speaking.

Benefits and Perks

• Medical, Dental & Vision Insurance
• 401(k) with a 6% match
• Paid Time Off
• 10 Paid Holidays
• Employee Assistance Program
• Employee Discounts (retail, hotel, food, restaurants, car rental, and much more!)
• Voluntary Term Life and AD&D Insurance
• Legal Services Insurance
• Short-Term and Long-Term Disability
• Accident, Critical Illness & Hospital Indemnity Insurance

You will…

1. Referral and Intake Management:
   • Receive referrals from various sources, such as hospitals, physicians, and other healthcare providers.
   • Review referral documentation, ensuring completeness and accuracy of information.
   • Collaborate with internal teams to determine patient eligibility and initiate the intake process.
2. Care Coordination and Scheduling:
   • Oversee and manage the care coordination process for a caseload of patients, ensuring continuity and quality of care.
   • Create and schedule shifts, coordinating the availability of caregivers utilizing caregiver skills and client preferences. Maximize coverage based on authorized hours.
   • Coordinate with patients and their families to ensure timely and appropriate delivery of care.
   • Monitor and update schedules to accommodate changes, cancellations, and rescheduling needs. Ensure reasons for changes are documented.
   • May be required to be part of the on‑call rotation.
3. Communication and Information Management:
   • Serve as the primary point of contact for patients, families, and caregivers regarding care coordination.
   • Communicate pertinent patient information, including diagnosis, treatment plans, and care instructions, to the appropriate individuals.
   • Maintain accurate and up‑to‑date electronic and physical records of patient information, appointments, and communication.
   • Complete required documentation pertaining to complaints and/or incidents.
   • Ensure compliance with privacy regulations and maintain strict confidentiality of patient data.
4. Collaboration and Team Support:
   • Facilitate communication and information sharing among the care team members.
   • Participate in care conferences and meetings to provide updates on patient status and care coordination activities.
   • Assist in identifying and resolving any issues or barriers to care delivery.
   • Support central and shared service teams with information related to service verification and billing.
5. Patient and Family Support:
   • Provide compassionate and empathetic support to patients and their families throughout the care coordination process.
   • Address inquiries, and concerns, and provide guidance on accessing services and resources.
   • Educate patients and families about available personal care services, including expectations, rights, and responsibilities.
   • Ensure a smooth transition of care when appropriate and provide necessary information for a seamless handoff.
6. Other Duties as Assigned

We are excited to speak to someone with the following…

Qualifications

• High school diploma or equivalent.
• 1+ years of customer service experience required.
• 1+ years of home healthcare experience preferred.
• Experience using HHAeXchange preferred.
• Bilingual in English & Russian required.

Our Mission

To provide access to the care that matters for those who need it most.

Our Values

Caring: We care about what we do and who we do it for.

Collaborative: We value the perspective and experience of all.

Dedicated: We are committed to making a real world impact.

Purposeful: We know our work has meaning.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.