Admin Patient Experience Representative I- Plastic and Oral Surgery

Boston Children’s Hospital; Boston (MA); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Boston Children’s Hospital seeks an administrative assistant for the Department of Plastic and Oral Surgery to support physicians and patient care teams. The role involves scheduling, patient intake, data verification, and liaison work with families.

The ideal candidate has basic customer service experience, strong communication skills, and attention to detail. Hybrid work arrangements and opportunities to contribute to pediatric care are available.

Qualifications

• High School Diploma or GED.
• Experience with dental and/or oral surgery preferred.
• Basic customer service and computer skills.
• Strong communication skills.
• Ability to work with diverse internal and external constituencies.
• Attention to detail and accuracy.

Responsibilities

• Physician Support: Monitor physicians’ clinical, operative, meeting, and personal schedules.
• Scheduling and registering patients for visits and procedures; update demographic/insurance data.
• Physician and department liaison: primary contact between physicians and patient families; resolve issues.
• Coordination of care: communicate care plan to families.
• Clinic management: prepare charts, check-in patients, verify insurance and referrals.
• Administrative tasks: handle patient correspondence, mail, radiographs, and project tasks.

Skills

Customer service

Scheduling

Communication

Data entry

Office software

Education

High School Diploma

Tools

Microsoft Office

EMR systems

Job description

Position Summary/ Department Summary:

Join our acclaimed Department of Plastic and Oral Surgery and discover how your talents can change lives. The Department of Plastic and Oral Surgery provides world-renowned plastic and maxillofacial care to 17,000 patients across Massachusetts, New England, and the world each year. At Boston Children’s Hospital, success is measured through providing the highest quality customer service, while changing lives by delivering excellent care. The Department has led innovations in many areas including 3-D printing, simulated surgeries, facial reanimation, research and treatment for Vascular Anomalies. As the Department continues to innovate and grow, we are looking for individuals like yourself who are passionate about providing the best pediatric healthcare. The ideal candidate is motivated and hardworking and can multitask in a fast-paced environment. They are flexible and resourceful in high-priority situations to achieve superior care for the patient. Learn more about how you can become part of the team helping deliver life changing care with the Plastic & Oral Surgery Department here.

Key Responsibilities:

• Physician Support: Working with other team members to monitor the physicians’ clinical, operative, meeting, and personal schedule/calendar.
• Scheduling: Scheduling and registering patients for office visits and procedures. Obtaining and updating patient demographic, insurance, and primary care/referring doctor information.
• Physician and department liaison: Being the primary contact between the physician and patient families. Helping answer and resolving patient issues and concerns. Managing patient call volume; answering appointment requests and routing incoming calls to appropriate destination.
• Coordination of care: Acting as the face of the practice and managing every step of the patient’s care. Communicating the plan of care to the family.
• Clinic management: Preparing charts for physician’s clinics and checking patients in for various appointments. Organizing all patient information, including verifying insurance and obtaining required medical records and approved insurance referral authorizations on each patient. Promptly and accurately logging updated information.
• Administrative tasks: Patient correspondence, distributing incoming mail, sorting and uploading outside notes and radiographs into the patient’s medical record. Processing patient paperwork and requests and assisting in letter writing and various projects and tasks when needed.

Minimum Qualifications

Education

• High School Diploma/ GED.

Experience

• Experience with dental and/or oral surgery preferred.
• Basic customer service and computer skills.
• Strong communication skills.
• Ability to work with diverse internal and external constituencies.
• Demonstrates the ability to pay attention to detail and accuracy.

Schedule

M- F, HYBRID, Shifts can be either 7:30am-8:30am- 4pm/5:00 pm.

This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 2 years).