Admin, Operations Support

American Water Co.; Jeffersonville (IN); On-site; USD 34,000 - 42,000; Full time

Job summary

American Water is seeking an Administrative Operations Support to join our team in Jeffersonville, IN. This entry-level role focuses on transactional, routine, and clerical tasks under established procedures and guidance from more experienced staff.

Responsibilities include coordinating travel, maintaining calendars, preparing reports, managing office supplies, and handling routine inquiries. Ideal candidates have 0–2 years of clerical/administrative experience and strong MS Office skills.

Qualifications

• Knowledge of customer and/or operations support practices
• Ability to learn computerized systems and create reports
• Effective written and verbal communication skills
• Strong attention to detail and accuracy
• Basic data entry and documentation skills

Responsibilities

• Coordinate travel arrangements and maintain calendars
• Prepare routine correspondence, reports and meeting minutes
• Maintain inventory of office supplies and place replenishment orders
• Assist with permits and standard documentation
• Serve as first point of contact for routine inquiries; escalate complex issues
• Gather information from operations leadership to respond to questions
• Enter data into business systems and generate routine reports
• Support accounts payable and receivable activities such as invoice entry

Skills

Customer support

Communication

Attention to detail

Teamwork

Analytical skills

Problem solving

Tools

MS Word

MS Excel

MS Outlook

Job description

Share Our Purpose. Be Yourself. Feel Valued.

People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.

We are Beautifully Different . We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role!

About American Water
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886 and celebrating 140 years in 2026, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to approximately 14 million people with regulated operations in 14 states and on 18 military installations. American Water’s approximately 7,000 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.

American Water is seeking an Administrative Operations Support caniddate to join our team located in Jeffersonville, TN. As Admin, Operations Support you will be responsible for providing general administrative and clerical support for day‑to‑day departmental operations. This entry‑level role focuses on transactional, routine, and support activities performed under established procedures and with guidance from more experienced staff.

Key Accountabilities

• C oordinate travel arrangements and maintain departmental calendars and meeting schedules
• Prepare, compose, and distribute routine correspondence, reports, and meeting minutes
• Maintain inventory of office supplies, equipment, and materials; place replenishment orders as needed
• Assist with obtaining permits and assembling standard documentation
• Serve as a first ‑ point ‑ of ‑ contact for routine customer or internal inquiries; elevate complex issues as appropriate
• Gather information from operations leadership and systems to assist with responding to questions
• Explain basic company processes and procedures to customers and internal partners
• Monitor and respond to assigned BPEMs in accordance with established guidelines
• Administer and coordinate the preparation and completion of work orders following established policies and procedures
• Assist field or operations teams by entering, updating, and tracking work order information in company systems
• Enter data accurately into business systems, databases, and spreadsheets
• Compile routine daily, weekly, and monthly reports using predefined formats
• Initiate routine purchasing transactions and assist with processing purchasing card and fleet ‑ related expenses
• Support accounts payable and receivable activities such as invoice entry, receipt processing, and payment tracking

Knowledge/Skills

• Knowledge of customer and/or operations support practices
• Ability to learn and understand computerized systems, database management, spreadsheet and word-processing programs to process data and create reports
• Working knowledge of computer software such as MS Word, Excel and Outlook
• Basic process and project management skills
• Good business acumen and judgment
• Effective quantitative and analytical skills; attention to detail
• Effective verbal and written communication skills (e.g., report writing, listening, plan reading and creating, and presentation)
• Effective interpersonal skills (e.g., tact/diplomacy, persuasion, team building, cooperation, leadership, ability to motivate others

Experience/Education

• 0-2 years’ experience in clerical / administrative support

Join American Water... We Keep Life Flowing ™

American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they arean individual with a disability, protected veteran or other status protected by federal, state, and local laws.