Admin & Operations Coordinator (Founder Support)

Waverles; Red Bank (NJ); Hybrid; USD 50,000 - 70,000; Full time

Job summary

A growing DTC clothing brand in Red Bank, NJ seeks an adaptable Operations Coordinator to manage daily tasks across Shopify, fulfillment, and customer support. The role demands strong Shopify backend experience and organizational skills to ensure seamless operations. This position is open to part or full-time employment based on the right candidate.

Qualifications

• Shopify backend experience is a must.
• Strong skills in Excel and Google Sheets.
• Excellent written communication for customer/partner emails.
• Highly organized and resourceful with a positive attitude.
• Comfortable juggling multiple priorities in a fast-paced environment.

Responsibilities

• Upload and update products, images, and descriptions on Shopify.
• Maintain inventory spreadsheets and assist with wholesale partner requests.
• Respond to customer inquiries positively and manage returns.
• Coordinate logistics for photo shoots or events.

Skills

Shopify backend experience

Strong Excel/Google Sheets skills

Excellent written communication

Highly organized and resourceful

Ability to juggle multiple priorities

Job description

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We’re looking for a highly organized, adaptable coordinator to serve as the founder’s right hand. This role is all about execution — keeping day-to-day operations, admin tasks, and order flow moving seamlessly so nothing falls through the cracks. You’ll work across Shopify, fulfillment, wholesale, and customer support, with the flexibility to assist on special projects like photo shoot prep or partnership sends. A plus if you have worked with a growing DTC clothing brand!

Responsibilities

Shopify & Order Support

• Upload and update products, images, and descriptions

• Maintain organized product tags and collections

• Update orders (address changes, cancellations, refunds, special requests)

• Communicate with the fulfillment center daily to resolve order/shipping issues

• Enter influencer and partnership orders provided by the marketing team

Operations & Admin

• Maintain and update inventory spreadsheets, PO trackers, and ETAs

• Assist with wholesale partner requests — sending order forms, tracking shipments, preparing sample sends

• Help prepare items and coordinate logistics for photo shoots or events

• Manage light correspondence on behalf of the founder (customers, partners, vendors as needed)

Customer Service & Cross-Team Coordination

• Respond to customer inquiries in a friendly, brand-aligned tone

• Handle returns, exchanges, and order problem-solving

• Partner internally with the Supply Chain Manager to communicate any factory-related needs or issues that affect customer orders

• Act as a middle ground between the customer and our 3PL to resolve fulfillment issues quickly and effectively

Special Projects

• Jump in wherever needed — from organizing Dropbox folders to helping send out press packages

• Support one-off founder tasks that help keep the business moving

Requirements

• Shopify backend experience (products, orders, collections) a MUST

• Strong Excel/Google Sheets skills

• Excellent written communication for customer/partner emails

• Highly organized and resourceful with a can-do attitude

• Comfortable juggling multiple priorities in a fast-paced environment

Nice to Have

• Wholesale order support experience

• Familiarity with fulfillment workflows

Open to Part or Full-time with right candidate

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Retail Apparel and Fashion

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