ADMIN COORDINATOR

Sonoma County Indian Health Project, Inc.; Santa Rosa (AZ); On-site; USD 30,000 - 38,000; Full time

Job summary

The Administrative Support/Front Desk position at Sonoma County Indian Health Project, Inc. in Santa Rosa, CA provides administrative, reception, and basic clinical support to ensure efficient daily operations.

Working with the Medical Office Manager and Nursing Manager, the role supports patient scheduling, eligibility and insurance verification, referrals, care coordination, and EHR documentation in EPIC. CPR certification and a valid California driver’s license are required.

Qualifications

• High school diploma or GED required.
• 1–3 years of related administrative clerical or front desk experience and/or training.
• Ability to manage multiple tasks with attention to detail.
• Strong communication with clients, patients and staff.
• Proficiency with EPIC or similar electronic health records.

Responsibilities

• Coordinate and manage administrative tasks related to health services programs.
• Facilitate communication between healthcare providers, patients, and administrative staff.
• Maintain accurate records and documentation for health services operations.
• Assist in the planning and execution of health programs and initiatives.
• Monitor and report on program outcomes and performance metrics.
• Support the development and implementation of policies and procedures.
• Provide administrative support to healthcare professionals as needed.
• Ensure compliance with healthcare regulations and standards.
• Collaborate with other departments to enhance service delivery and patient care.

Skills

Attention to detail

Communication

Multitasking

Professionalism

Education

High school diploma or GED

Tools

EPIC EHR

Job description

Job Details

Job Location: Santa Rosa - Santa Rosa, CA 95401 Position Type: Full Time Education Level: High School Salary Range: $21.82 - $27.45 Hourly Job Shift: Day Job Category: Admin - Clerical

The Administrative Support/Front Desk position provides administrative, reception, and basic clinical support to ensure efficient daily operations within Sonoma County Indian Health Project, a Tribal healthcare setting. Working closely with the Medical Office Manager and Nursing Manager, this role supports patient scheduling, check-in, eligibility and insurance verification, referrals, care coordination, outreach activities, and electronic health record documentation in EPIC. The position may also perform Medical Assistant duties within the scope of training and certification, including preparing patients for visits, obtaining vital signs, supporting patient flow, assisting with clinical procedures, and documenting patient information. Additional responsibilities include supporting SDPI grant‑funded programs, maintaining records, coordinating communications, and ensuring compliance with organizational policies, procedures, and safety standards. Duties may vary based on operational and program needs.

Key Responsibilities

• Coordinate and manage administrative tasks related to health services programs.
• Facilitate communication between healthcare providers, patients, and administrative staff.
• Maintain accurate records and documentation for health services operations.
• Assist in the planning and execution of health programs and initiatives.
• Monitor and report on program outcomes and performance metrics.
• Support the development and implementation of policies and procedures.
• Provide administrative support to healthcare professionals as needed.
• Ensure compliance with healthcare regulations and standards.
• Collaborate with other departments to enhance service delivery and patient care.

Qualifications

• High school diploma or General Education Diploma (GED) required.
• Minimum of one 1 to three 3 years of related administrative clerical or front desk experience and or training.
• An equivalent combination of education and experience may be considered.
• Ability to perform all essential duties satisfactorily with or without reasonable accommodation.
• Acute attention to detail, including accuracy spelling, and completeness of assigned tasks.
• Ability to coordinate and manage multiple tasks simultaneously and follow through to completion.
• Demonstrates sound judgment and the ability to make timely appropriate decisions.
• Versatility, flexibility and willingness to work with changing priorities in a fast paced environment.
• Ability to accurately complete detailed forms reports and documentation assigned.
• Ability to read and understand simple instructions, short correspondence and memos.
• Ability to effectively communicate information in one on one and small group settings with clients patients vendors and staff.
• Current Cardiopulmonary Resuscitation CPR Certification.
• Valid California Driver’s License with a driving record that meets insurability requirements.
• Maintains a professional courteous and positive demeanor while on duty.
• Communicates respectfully and refrains from harmful gossip or disruptive behavior.
• Works cooperatively and effectively with coworkers and supervisors.
• Demonstrates flexibility in accepting and carrying out assignments.
• Complies with organizational and departmental dress code requirements, including fragrance free policies.
• Demonstrates cultural sensitivity and professionalism in a diverse multicultural environment.

Special Qualifications

All employees must be sensitive to the needs of the Native American community, demonstrate a deep understanding and respect for the diverse cultural heritage, traditions, and historical context of the Native American community.