Admin Asst Sr Healthcare

Uofmhealth; Ann Arbor (MI); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading healthcare institution is seeking a Senior Administrative Assistant to provide vital administrative support and manage operations at the Wellness Center. The role involves coordinating schedules, enhancing patient education resources, and delivering excellent customer service to patients and families. Candidates should possess strong organization and communication skills, with advanced Microsoft Office proficiency being crucial. Join a renowned team committed to advancing health education and improving patient experiences.

Benefits

Excellent medical coverage

Generous time off

Long-term disability coverage

Flexible spending accounts

Qualifications

• Advanced proficiency in Microsoft Office applications required.
• Strong customer service skills with exhibited professionalism.
• Ability to collaborate effectively while being self-directed.

Responsibilities

• Oversee the daily operations of the Wellness Center.
• Coordinate Director's schedule and meeting arrangements.
• Organize and maintain inventories using LEAN principles.

Skills

Customer Service

Organization

Communication

Microsoft Office

Collaboration

Education

Associate degree

Job description

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Job Summary

Provide administrative support to the Director of Patient Education at the Frankel CVC Mardigian Wellness Resource Center (MWRC) and manage the daily operations. Help patients and families access information about health resources using the library collection and online tools from the University of Michigan Health. Support educational committees, workshops, inventory delivery for the patient education folder program, and special projects.

Job Summary

Provide administrative support to the Director of Patient Education at the Frankel CVC Mardigian Wellness Resource Center (MWRC) and manage the daily operations. Help patients and families access information about health resources using the library collection and online tools from the University of Michigan Health. Support educational committees, workshops, inventory delivery for the patient education folder program, and special projects.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings
• Generous time off and family leave options.
• Long-term disability and life insurance coverage.
• Flexible spending accounts for expenses.
  
  
  

Responsibilities*

Administrative Responsibilities

• Oversee the daily operations of the Wellness Center, delivering high-quality customer service to all patients and families.
• Participate in the recruitment process, orientation, training, and scheduling of student temps and volunteers.
• Coordinate Director of Patient Education's schedule and support meeting documentation and travel arrangements.
• Coordinate and plan meetings, including agendas and documentation.
• Prepare data sheets, presentations, and statistical reports.
• Order materials and manage print inventory.
• Input data in various automated systems.
• Troubleshoot technical issues with office equipment.
• Conduct additional tasks and projects as needed.
  
  
  

Patient Education Duties

• Organize and maintain inventories using LEAN principles:
• Perform quality checks on patient education materials.
• Assemble and deliver educational materials to units.
• Streamline processes to reduce order and delivery times.
• Purchase necessary educational materials.
  
  

Mardigian Wellness Resource Center Duties

• Manage inquiries via counter, phone, and email.
• Apply active listening to assist patients and families with their inquiries.
• Guide visitors to necessary print and online resources.
• Manage library check-in/out processes.
• Answer health reference questions and assemble information packages.
• Refer patients and families to appropriate support services.
• Assist customers with library resources and equipment.
  
  
  

Supervision Received

Receive direct supervision from the Director of Patient Education and guidance from the Librarian of the MWRC.

Supervision Exercised

Provide functional supervision to MWRC students and volunteers alongside the Librarian.

Required Qualifications*

• Associate degree or equivalent experience necessary.
• Advanced proficiency in Microsoft Office applications.
• Strong customer service skills with exhibited professionalism.
• Excellent organization with the ability to handle multiple tasks efficiently.
• Ability to collaborate effectively while being self-directed.
• Excellent written and verbal communication with attention to detail.
• Capable of handling physical demands associated with transporting materials.
  
  
  

Senior level: more than four years of experience.

Intermediate level: more than two years of experience.

Desired Qualifications*

• Bachelor's degree preferred.
• Library experience and familiarity with medical terminology advantageous.
• Experience within healthcare environments preferred.
  
  
  

Work Schedule

40 hours per week, Monday through Friday, 8:00-4:30pm, with the requirement for onsite work.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Underfill Statement

This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Hospitals and Health Care

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