Admin Assistant - Financial Aid

North Central Texas College; Gainesville (TX); On-site; USD 17,908 - 23,419; Part time

Job summary

North Central Texas College in Gainesville, TX, seeks a Part-Time Financial Aid Administrative Assistant to screen students for financial aid eligibility and respond to FAFSA questions. The role supports students and families across in-person, email, phone, text, high school nights and WebEx meetings, with duties including outreach and data entry in PowerFaids.

A criminal background check is required; resume and cover letter must accompany the application.

Qualifications

• Experience delivering courteous, accurate information to students and families.
• Strong communication and organizational abilities are essential.

Responsibilities

• Monitor phones to answer questions accurately and thoroughly.
• Perform daily outreach and data checks in the PowerFaids system to identify missing information.
• Assist with scanning, indexing, and filing documents in the Docubase system.
• Support in-person, email, phone, text, and virtual meetings to help students with FAFSA and financial aid questions.

Skills

Customer service

Tools

PowerFaids

Docubase

Qless

Shortel

WebEx Teams

Job description

Please see Special Instructions for more details.

Subject to a criminal background check. Resume and cover letter are required in addition to application. Located on the Gainesville campus. Salary is $15/ hourly with no more than 19 hours per week.

North Central Texas College (“NCTC”) is an equal opportunity employer. NCTC does not discriminate on the basis of race, color, religion, sex or gender, national origin, disability, age, genetics, equal pay, or any other legally protected characteristic. NCTC prohibits harassment on the basis of a legally protected characteristic and/or retaliation for reporting a complaint.

Posting Number

Posting Number 9002122

Title

Title Admin Assistant - Financial Aid

Position Type

Position Type Part-Time

Department

Job Summary

The Financial Aid Administrative Assistant focuses on the core responsibilities associated with screening students for financial aid eligibility.

This position researches and provides answers to all questions regarding the processing of a Free Application for Federal Student Aid ( FAFSA ) as well as provide technical assistance to students having issues with navigating and/or submitting a financial aid application or follow up documentation. This position supports students, parents, internal and external customers via a variety of platforms; in person, email, phone, text, high school nights and WebEx virtual meetings.

Duties and Responsibilities:

• Monitor the phones for calls. Ensure answers to questions are accurate and thorough.
• Student Outreach, Performs daily selection set tasks in PowerFaids financial aid management system to determine what information is missing on student accounts. If information needs to be submitted, contact students.
• Monitor the students check in system, virtual and in-person line to ensure students are helped and their questions about their financial aid, how financial aid works, and the student’s eligibility for federal aid are answered.
• Member of the Financial Aid Satisfactory Academic Progress Appeal Committee. Evaluate student’s satisfactory academic progress appeals and determine their eligibility for continued receipt of financial aid.
• Assists with daily selection set tasks in PowerFaids that prepare student accounts for financial aid processes. Run Batch Letters regarding missing information letters, Student Loan Entrance Counseling and Master Promissory Note
• Responsible for working Skip Tracing Reports from Student Loan Servicers
• Performs daily scanning, indexing and filing of student documents through the electronic Docubase filing system.
• Perform review of Business Office list of students who have not made a tuition payment (Backout List). Review students with unpaid balances for financial aid awards, issues, recent payments, adjustments to student schedules, etc. Assist student in completing missing information or retrieving and submitting needed information needed by financial aid. Call, email or text students who need help finishing their financial aid application.
• Performs daily research in order to respond to students’ and staff questions via various platforms: Email, Text Messaging, Qless, Shortel, and WebEx Teams
• Assist Veterans with collecting documents necessary to be certified. Review Veterans files and schedules for updates and changes.
• Other duties as assigned. Responsibilities and duties may change based on the needs of the department and the institution.