Admin Assistant (EMS logistics)

Matanuska-Susitna Borough; Alaska; On-site; USD 40,000 - 55,000; Full time

Job summary

A position within the Matanuska-Susitna Borough that focuses on providing administrative and customer service support. The role involves managing calendars, correspondence, and customer interactions, while ensuring compliance with established policies. Ideal candidates should have a high school diploma and relevant experience.

Qualifications

• Three years of experience in a similar position.
• Ability to obtain Notary Public Commission within six months.

Responsibilities

• Collects fees and prepares bank deposits.
• Maintains appointment and event calendars.
• Manages customer interactions and feedback.

Skills

Logistics

Office Administration

Customer Services

Education

High School diploma or equivalent

Job description

This position is responsible for providing administrative and customer service support for assigned Borough operations.

Work is performed and duties are carried out in accordance with established policies, procedures, and Borough core values: Accountability, Customer Focus, Dedication, Integrity, Responsiveness, and Teamwork.

Minimum Qualifications:

• High School diploma or equivalent.
• Three (3) years of experience in a similar position, sufficient to understand the major duties of the position.

Relevant experience and skills may include but are not limited to: logistics; office administration; emergency services; warehouse, supplies and inventory; scheduling; purchasing and receiving; customer services.

Additional Requirements:

• Possession of or ability to readily obtain a valid driver's license issued by the State of Alaska for the type of vehicle or equipment operated.
• Possession of or ability to readily obtain voter registration in the Borough when assigned to the Clerk's Office.
• Possession of or ability to obtain Notary Public Commission from the State of Alaska within six months if required for the assigned area.
• Must successfully pass a pre-employment background check.
• Completion of required Incident Command System (ICS) courses in accordance with established Borough policy.

Key Responsibilities:

• Accounts Receivable: Collects monies for fees; prepares bank deposits; balances monies.
• Calendar Management: Maintains appointment and event calendars.
• Correspondence: Creates, edits, and distributes correspondence, reports, and meeting minutes; reviews work for accuracy and format.
• Customer Service: Manages customer interactions; responds promptly; solicits feedback for service improvement.
• Data Entry: Inputs and verifies data in database systems.
• Mail Handling: Opens, sorts, and prepares replies to incoming mail.
• Meeting Support: Prepares agendas, assembles materials, records minutes, and acts as secretary for meetings.
• Phone Management: Screens calls, handles inquiries, and maintains appointment schedules.
• Invoices and Billing: Prepares and processes invoices, purchase orders, and bills; maintains budget tracking data.
• Records Management: Maintains files and responds to public records requests.
• Supplies Management: Controls and monitors departmental supplies and procurement.
• Tracking and Data Collection: Gathers, verifies, and compiles data from various documents.
• Travel Arrangements: Coordinates travel schedules and reservations.
• Website Support: Provides updates to the work unit or division webpage.
• Work Unit Liaison: Facilitates communication within and outside the organization.
• Performs related work as required.