Adjustments Specialist - Killeen, TX

First Community Services Data Processing; Killeen (TX); Presencial; USD 36 000 - 48 000; Tempo integral

Resumo da oferta

First Community Services Data Processing in Texas seeks an detail-oriented professional for a banking support role. You will research general ledgers, reconcile accounts, and communicate with customers and bank staff to resolve discrepancies.

The position emphasizes accuracy, compliance with policy, and the ability to handle interruptions while maintaining deadlines. Regular attendance and teamwork are required.

Qualificações

• Must be at least 18 years old.
• High school diploma or equivalent.
• Working knowledge of Microsoft Office and general office equipment.
• Ability to communicate in a professional manner verbally and in writing.
• Ability to work independently to meet deadlines but remain flexible.
• Well-organized, with sharp attention to detail.
• Capacity to work with frequent interruptions and perform repetitive tasks.
• Demonstrate emotional control under stress and strict deadlines.
• Strong customer service skills (both internal and external customers).
• Must successfully pass background investigation according to company policy.
• Must be able to get along with co-workers and work effectively in a team environment.

Responsabilidades

• Research general ledger and internal checking accounts assigned.
• Resolve reconciling items.
• Reconcile ATMs.
• Research and resolve outstanding ATM discrepancies.
• Communicate with other bank employees, financial institutions, outside vendors, and account holders, using phone, email, and pre-scripted letters.
• Research and clear adjustments with correspondent accounts/returns/not our items/duplicates.
• Process the duplicate detect report and make appropriate entries.
• Research all proof corrections and new account rejects.
• Scan documentation daily and maintain filing of closed adjustment cases.
• Make decisions on routine issues in accordance with company policy, department procedures and assigned approval limits.
• Regular and predictable attendance and punctuality.
• Other duties as assigned.

Conhecimentos

Communication

Customer Service

Attention to Detail

Teamwork

Time Management

Formação académica

High school diploma or equivalent

Ferramentas

Microsoft Office

Descrição da oferta de emprego

• At least 18 years of age
• High school diploma or equivalent
• Working knowledge of Microsoft office and general office equipment
• Ability to communicate in a professional manner verbally and in writing
• Ability to work independently to meet deadlines but remain flexible
• Well-organized, with sharp attention to detail
• Capacity to work with frequent interruptions and perform repetitive tasks
• Demonstrate emotional control under stress and strict deadlines
• Strong customer service skills (both internal and external customers)
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

Job Description

• Research general ledger and internal checking accounts assigned
• Resolve reconciling items
• Reconcile ATM s
• Research and resolve outstanding ATM discrepancies
• Communicate with other bank employees, financial institutions, outside vendors, and account holders, using phone, email, and pre-scripted letters
• Research and clear adjustments with correspondent accounts/returns/not our items/duplicates
• Process the duplicate detect report and make appropriate entries
• Research all proof corrections and new account rejects
• Scan documentation daily and maintain filing of closed adjustment cases
• Make decisions on routine issues in accordance with company policy, department procedures and assigned approval limits
• Regular and predictable attendance and punctuality
• Other duties as assigned

Physical Requirements:

• Must be able to remain in a sitting stationary position for extended periods of time
• Constantly operate a computer and other office machinery
• Ability to lift up to 25 pounds

• Position level dependent upon experience and performance