CSR

Western Bank; Abilene (TX); On-site; USD 29,000 - 38,000; Full time

Job summary

Paycom - ATS in Abilene, TX seeks an entry-level banking professional to join our Abilene Office. You will provide friendly customer service, assist with deposits, wire transfers, and account openings, and help keep records accurate.

You will engage customers, explain services, process forms, and coordinate with bank staff to meet financial needs. Strong interpersonal skills and basic MS Office knowledge are preferred.

Qualifications

• Minimum 2 years banking experience (or equivalent other experience).
• Strong personnel skills.
• Knowledge of banking products and basic banking principles.
• Knowledge in Microsoft products such as Excel and Word preferred.

Responsibilities

• Provide friendly and helpful customer service to anyone who enters your branch.
• Assist with scanning and indexing duties as needed.
• Assist the customer in filling out wire transfer forms and ensuring that bookkeeping receives them in a timely manner.
• Contact existing and potential customers to inform or offer services.
• Answer customers' questions, and explain available services such as deposit accounts, bonds, and securities.
• Compile information about new accounts, enter account information into computers, and file related forms or other documents.
• Inform customers of procedures for applying for services such as ATM cards, direct deposit of checks, and certificates of deposit.
• Refer customers to appropriate bank personnel to meet their financial needs.
• Interview customers to obtain information needed for opening accounts or renting safe-deposit boxes.
• Collect and record customer deposits and fees, and issue receipts using computers.
• Investigate and correct errors upon customers' request, according to customer and bank records.

Skills

Customer service

People skills

Microsoft Excel

Microsoft Word

Tools

Microsoft Excel

Microsoft Word

Job description

Job Details: Level: Entry, Job Location: Abilene Office - Abilene, TX 79605, Position Type: Full Time, Job Shift: Day, Job Category: Banking,

• Provide friendly and helpful customer service to anyone who enters your branch
• Assist with scanning and indexing duties as needed
• Assist the customer in filling out wire transfer forms and ensuring that bookkeeping receives them in a timely manner
• Contacting existing and potential customers to inform or offer services
• Answer customers' questions, and explain available services such as deposit accounts, bonds, and securities.
• Compile information about new accounts, enter account information into computers, and file related forms or other documents.
• Inform customers of procedures for applying for services such as ATM cards, direct deposit of checks, and certificates of deposit.
• Refer customers to appropriate bank personnel to meet their financial needs.
• Interview customers to obtain information needed for opening accounts or renting safe-deposit boxes.
• Collect and record customer deposits and fees, and issue receipts using computers.
• Investigate and correct errors upon customers' request, according to customer and bank records.

• Requires repetitive movement
• Requires sitting
• Requires telephone conversations
• Requires use of electronic mail
• Requires writing letters and memos
• Requires face-to-face discussions with individuals or teams
• Requires contact with others (face-to-face, by telephone, or otherwise)
• Requires dealing with unpleasant, angry, or discourteous people
• Includes conflict situations
• Requires making decisions that affect other people, the financial resources, and/or the image and reputation of the organization
• Requires making decisions that impact the results of co-workers, clients or the company
• Requires being exact or highly accurate
• Requires repeating the same physical activities or mental activities over and over
• Requires meeting strict deadlines
• Requires coordinating or leading others in accomplishing work activities
• Requires work with external customers or the public
• Requires work with others in a group or team
• Requires working indoors in environmentally controlled conditions
• Job tasks are performed in close physical proximity to other people

Requirements: Minimum 2 years banking experience (or equivalent other experience)

Strong personnel skills

Knowledge of banking products and basic banking principles

Knowledge in Microsoft products such as Excel and Word preferred