Adherence Care Navigator 2 (Remote CPhT)

TEKsystems; Franklin (TN); Remote; USD 26,000 - 30,000; Full time

Job summary

TEKsystems is seeking nationally certified Pharmacy Technicians to join as Adherence Care Navigators in a fully remote, high-volume outbound call center. You will conduct 80–100 outbound calls daily to Medicare members, pharmacies and providers while documenting interactions in real time across multiple systems.

The role focuses on removing medication adherence barriers for chronic conditions, providing patient education, and coordinating with pharmacies and providers.

Qualifications

• Active CPhT certification (PTCB) and national certification required.
• High School Diploma or GED required.
• 2+ years in pharmacy or related patient interactions.
• Proficient in Word, Excel, Outlook and Google; quick to learn new tech.
• 2–5 years experience with pharmacy and heavy outbound calls.
• Medicare/managed care experience preferred.
• Ability to work independently in a remote environment.
• Bilingual a plus: Spanish, Mandarin, Korean, Cantonese, Vietnamese; English must be proficient.

Responsibilities

• Perform 80–100 structured outbound calls per shift to Medicare members, pharmacies and providers.
• Identify and resolve medication adherence barriers for chronic conditions.
• Follow call guides, educate patients within scope, and document interactions across systems.
• Maintain HIPAA compliance, data accuracy and quality in a metrics-driven setting.

Skills

CPhT certification

Microsoft Word

Microsoft Excel

Microsoft Outlook

Google Suite

Outbound calls

Remote work

Strong communication

Education

High School Diploma or GED

Tools

CRM systems

Job description

TEKsystems is currently searching for qualified nationally Certified Pharmacy Technicians to fill openings for an Adherence Care Navigator 2 role. This is a remote role that is working in a high-volume outbound call center environment, responsible for 80-100 outbound calls per shift. Must have an active CPhT certification and experience making medication adherence calls.

Job Description

• Seeking Certified Pharmacy Technicians (CPhT) to serve as Adherence Care Navigators in a high-volume, remote outbound call center environment. This is not a retail pharmacy role candidates must be comfortable conducting 80100 structured outbound calls per day to Medicare members, pharmacies, and healthcare providers.
• The primary focus of this role is identifying and resolving medication adherence barriers for patients managing chronic conditions including diabetes, hypertension, hyperlipidemia, and asthma. Navigators follow structured call guides, provide patient education within defined scope, coordinate with pharmacies and providers as needed, and document all interactions in real time across multiple systems.
• Success in this role requires strong verbal communication, active listening, empathy, and the ability to maintain quality and professionalism in a metrics-driven environment. Candidates must be self-directed, comfortable working remotely, and committed to HIPAA compliance and documentation accuracy.

Requirements

• CPhT (PTCB) - MUST HAVE ACTIVE CPhT CERTIFICATION & BEING NATIONALLY CERTIFIED
• High School Diploma or GED
• Minimum 2 years of pharmacy or related patient interaction experience
• Proficient in Microsoft Word, Excel, Outlook, and Google - ability to learn new technology
• 2-5 years experience with pharmacy and heavy outbound calls
• Medicare/managed care experience preferred
• Must be able to work independently in a remote environment
• Bilingual a plus: Spanish, Mandarin, Korean, Cantonese, and Vietnamese (must be proficient in English AND second language)

Regular Shift Hours

Full Time, 40 hours per week. Monday-Friday 8-hour shift times range between the hours of 8:00AM-8:00PM CST (e.g. 8-4:30pm, 8:30-5pm, 9-5:30pm, 9:30-6pm,10-6:30pm CST, etc.)

Training Schedule (first week)

Monday-Friday 8:00AM-4:30PM CST

Placement Type

Contract guaranteed through the end of the year

Fully Remote

• Must be able to hardwire connect directly into router/modem for internet (TMOBILE, SATELLITE OR 5G INTERNET IS NOT ACCEPTED)
• Must meet internet speed requirements: 50 Mbps download speed & 10 Mbps upload speed
• Must have a quiet, distraction free work-space to setup equipment and maintain working from home

Job Type & Location

This is a Contract position based out of Franklin, TN.

Pay And Benefits

The pay range for this position is $19.00 - $22.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan
• Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Franklin, TN.

Application Deadline

This position is anticipated to close on Oct 16, 2026.

Workplace Type

This is a fully remote position.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.