Added Several Months Ago Sales Lead LOFT

Eastwood Towne Center; Lansing, Northern (MI, KY); Hybrid; USD 42,000 - 63,000; Full time

Job summary

Eastwood Towne Center in Lansing, MI seeks a Sales Lead who models exceptional customer experiences and guides associates. You collaborate with the Store Manager to become knowledgeable about store operations and ready to step in as manager when needed.

You will drive brand narratives, onboarding, coaching, inclusivity, visual standards, and omnichannel service using available tools, and you'll empower a high-performing team while maintaining profitability.

Qualifications

• Experience leading customer-facing teams.
• Ability to onboard and develop a highly engaged team.
• Strong communication and coaching skills.

Responsibilities

• Model and deliver excellent customer experiences across all touchpoints.
• Support onboarding and development of an effective, engaged team.
• Uphold brand, visual, and operational standards.
• Drive an omnichannel shopping experience using available tools.
• Provide timely feedback and coaching to associates to elevate performance.
• Collaborate with store leadership to ensure smooth operations.

Skills

Customer service leadership

Onboarding

Coaching

Omnichannel

Brand standards

Team collaboration

Education

High school diploma or equivalent

Tools

POS system

Store operations software

Job description

As a Sales Lead, you're a key team member who supports and role models excellent customer experiences. Your focus is on delivering personalized customer experiences and providing guidance and support to associates. You have a direct impact on both the customer experience and the associate experience. You'll collaborate with the Store Manager to become an expert on store functions, so you are ready to step in as manager when needed.

The impact you can have

In this role, you'll have the opportunity to:

• Be a representative of the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment for associates where everyone feels welcome and engaged.
• Uphold the highest visual and operational standards while keeping the focus on the customer.
• Use tools to drive a customer-focused team environment and profitable business.
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
• Build productive relationships by sharing ideas and supporting the team.
• Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.
• Seamlessly step into the role of manager when needed.