ADA Specialist

Banner Health; Phoenix (AZ); Remote; USD 39,000 - 63,000; Full time

Job summary

Banner Health is seeking an ADA Specialist within the Employee Engagement team in Phoenix. The role focuses on managing the ADA interactive process, ensuring compliance, and supporting labor relations across the Banner System.

You will handle complex accommodation cases, coordinate with HR, legal and external agencies, and provide ADA education to partners. A bachelor’s degree and HR experience are required, with flexible start times and a Monday–Friday schedule.

Qualifications

• Bachelor’s degree or equivalent experience.
• Three years in HR, with two years in ADA interactive process.
• Familiarity with FMLA and ADA regulations.
• Experience with recruitment, benefits, or HR processes helpful.

Responsibilities

• Engage in the interactive process for accommodations with team members and leaders.
• Document actions and interactions in the Case Management system.
• Prepare and analyze reports for HR leadership.
• Coordinate leaves and escalated disability issues with benefits and payroll.
• Lead placement conversations with HR and Recruitment.
• Advise on accommodation management and compliance with policies.

Skills

ADA compliance

Verbal communication

Written communication

Analytical skills

Interpersonal skills

Attention to detail

Organizational skills

Prioritization

Independent work

Critical thinking

Education

Bachelor's degree

Tools

Case Management system

Job description

Department Name: Employee Engagement

Work Shift: Day

Job Category: Human Resources

Great careers are built at Banner Health. We understand that talented professionals appreciate having options. We are proud to offer our team members many career and lifestyle choices including remote work options.

Come bring your passion for excellence, and your desire to “make healthcare easier so life can be better” to the Banner Health Human Resources team. As an ADA Specialist , you will bring your passion for Banner Health Team Members and your heart for serving to a broad range of Employee Relations situations. You will help to support the Labor Relations Teams.

This position is a part of a team that handles ADA Accommodations and Placements for the Banner System. This position will be responding to questions from team members, leaders, and HR throughout the organization while handling complex cases. You will provide guidance to ensure ADA compliance and team member engagement. The work schedule is Monday – Friday, flexibility on either an 8AM or 9AM start time, 8 hour work day. Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you’ll find many options for contributing to our award-winning patient care.

Position Summary

This position is responsible for engaging in the enterprise-wide interactive process with team members and leaders requesting a workplace accommodation. This position ensures compliance with all federal and state regulatory requirements for job placement and provides and facilitates solutions to support accommodation needs. Develops and uses tracking and metric resources to document cases. This role directly liaises with legal, regulatory, human resources and external agencies.

Core Functions

• Engages in the interactive process with team members, team leaders and applicants in their requests for accommodations.
• Documents all actions and interactions within the interactive process via the internal Case Management system. Compile, prepare, maintain and analyze various reports/data for HR leadership.
• Assists in administration of returns from leaves of absence and coordinate with benefits liaison and third-party administrator on escalated disability issues. Work with HR Shared Services, Benefits, Payroll and other centralized work teams to process and administer client requests on a daily basis.
• Leads the placement process by identifying employment opportunities and consulting with HR and Recruitment.
• Strategizes with HR advisory to proactively coordinate and manage impacted participants to include a risk analysis.
• Guides and influences team leaders on effective reasonable accommodation management, interactive dialogue, and implementation of accommodations.
• Acts as a subject matter expert and resource to team leaders and HR partners regarding accommodation/work restriction issues and processes. Provides advice & counsel as appropriate and acts as a liaison between all parties when necessary. Develops and provides ADA specific education to HR partners, team leaders and team members.
• Ensures compliance with employment laws, regulations and policies related to accommodation and disability issues; participates in relevant policy development as appropriate.
• This position interacts with a multitude of directors, managers, HR Partners and staff throughout the system. The diversity of areas include department or other Banner executives, operational management and staff, staff and contracted physicians and clinicians, executives and managers with external partners or companies.

Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Banner Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.

NOTE: The core functions are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent’s immediate manager.

Supervisory Responsibilities

DIRECTLY REPORTING

None

MATRIX OR INDIRECT REPORTING

None

Type Of Supervisory Responsibilities N/A

Banner Health Leadership will strive to uphold the mission, values, and purpose of the organization. They will serve as role models for staff and act in a people-centered, service excellence-focused, and results-oriented manner.

PHYSICAL DEMANDS/ENVIRONMENT FACTORS

OE – Typical Office Environment: (Accountant, Administrative Assistant, Consultant, Program Manager)

Requires extensive sitting with periodic standing and walking.

May be required to lift up to 20 pounds.

Requires significant use of personal computer, phone and general office equipment.

Needs adequate visual acuity, ability to grasp and handle objects.

Needs ability to communicate effectively through reading, writing, and speaking in person or on telephone.

May require off-site travel.

Minimum Qualifications

Knowledge, skills and abilities as normally obtained through the completion of a Bachelor’s degree or any combination of education and equivalent experience.

Three years of experience in human resources or any equivalent of education and experience, to include two years’ experience facilitating the Americans with Disabilities Act (ADA) interactive process, including analyzing requests, documentation, conducting meetings and implementing accommodations.

Familiarity with FMLA, knowledge of statutes, regulations, and guidance issued by the EEOC pertaining to ADA accommodations.

Knowledge or exposure to recruitment systems, benefits and other areas of Human Resources is a requirement. Ability to exercise good judgment and be sensitive to employee needs while balancing the goals of the company. Strong verbal, written analytical and interpersonal skills. Attention to detail, strong organization skills, ability to prioritize and work independently, critical thinking skills.

Specialized understanding or training in career development, resume writing and interviewing skills.

May require a flexible schedule to include early morning or evening availability for interactive discussions.

Preferred Qualifications

Three years experience facilitating the American’s with Disabilities Act (ADA) interactive process, including analyzing requests, documentation, conducting meetings and implementing accommodations. Familiarity with FMLA, knowledge of statutes, regulations, and guidance issued by the EEOC pertaining to ADA accommodations.

Experience with the ADA interactive process in the health care industry.

Additional Related Education And/or Experience Preferred.

DATE APPROVED 05/24/2026

Estimated Pay Range

$27.72 – $46.20 / hour Banner Health is committed to pay equity and transparency. The posted compensation range is a reasonable estimate that extends from the lowest to the highest pay Banner Health in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. This range is based on possible base salaries and does not include the value of our total rewards package. Actual pay determined at offer will be based on years of relevant work experience, education, certifications, skills, and geographic location, along with a review of current employees in similar roles to ensure pay equity is achieved and maintained.

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