ADA Coordinator

Commonwealth of Massachusetts; Boston (MA); On-site; USD 70,000 - 90,000; Full time

Job summary

The Commonwealth of Massachusetts is hiring an ADA Coordinator for the Executive Office of Health and Human Services. In this role, you will ensure compliance with disability laws and promote equitable access to services and employment.

You will manage accommodation requests, conduct reviews, and collaborate with leadership to advance inclusion initiatives. Applicants should have strong communication skills, a robust understanding of federal and state disability laws, and relevant professional experience.

Qualifications

• 4+ years of professional experience in related fields.
• Experience in interpreting disability rights laws and regulations.
• Demonstrated ability to manage multiple priorities.

Responsibilities

• Serve as the primary ADA Coordinator ensuring compliance.
• Manage the full accommodation process from intake to resolution.
• Conduct reviews of facilities and recommend improvements.

Skills

Knowledge of federal and state laws

Experience managing accommodation requests

Strong written and verbal communication skills

Analytical and problem-solving skills

Familiarity with accessibility standards

Proficiency with Microsoft Office Suite

Education

Bachelor's degree or higher in a related field

Job description

Job Description

The Executive Office of Health and Human Services (EOHHS) is seeking a dedicated and mission‑driven ADA Coordinator to join the Office of Diversity, Equity, Inclusion and Access (ODEIA). This role offers a highly visible opportunity to ensure employees, applicants, and members of the public have equitable access to programs, services, and employment opportunities while advancing a culture of inclusion and belonging across the secretariat.

Duties and Responsibilities

• Serve as the primary ADA Coordinator, ensuring compliance with applicable federal and state disability and workplace accommodation laws, regulations, and policies.
• Act as the primary point of contact for employees, applicants, managers, and stakeholders regarding accommodation requests, accessibility concerns, disability‑related inquiries, and pregnancy‑related workplace accommodations.
• Manage the full accommodation process from intake through resolution, including conducting interactive discussions, assessing requests, developing accommodation recommendations, and ensuring timely and equitable outcomes.
• Maintain comprehensive records of accommodation requests, case activities, decisions, and resolutions across multiple tracking and human resources systems.
• Coordinate the procurement, distribution, installation, and implementation of assistive technology, adaptive equipment, and other accommodations to support employee accessibility needs.
• Draft correspondence, determinations, reports, and supporting documentation related to ADA and PWFA requests while ensuring compliance with legal and policy requirements.
• Conduct reviews of facilities, programs, services, policies, and practices to identify accessibility barriers, evaluate compliance, and recommend corrective actions and process improvements.
• Analyze accommodation trends, track key metrics, develop reports, and recommend strategies that improve efficiency, responsiveness, and overall program effectiveness.
• Collaborate with ODEIA leadership and agency partners to advance accessibility initiatives, promote universal design principles, and strengthen disability inclusion throughout the workplace.
• Develop and deliver training, presentations, and educational resources for managers and staff on topics related to disability rights, accessibility, reasonable accommodations, self‑identification, and compliance obligations.
• Support workforce diversity and inclusion efforts by helping implement initiatives designed to increase the recruitment, retention, engagement, and advancement of individuals with disabilities across EOHHS.

Preferred Qualifications

• Knowledge of federal and state laws governing disability rights, workplace accommodations, equal employment opportunity, accessibility, and nondiscrimination, including the Americans with Disabilities Act (ADA), ADA Amendments Act (ADAAA), Section 504 of the Rehabilitation Act, and the Pregnant Workers Fairness Act (PWFA).
• Experience managing and coordinating reasonable accommodation requests in a complex organizational environment, including conducting the interactive process and developing accommodation solutions.
• Demonstrated ability to interpret laws, regulations, policies, and guidance related to disability access, employment practices, and workplace accommodations.
• Strong written and verbal communication skills, with the ability to effectively communicate complex information and build productive relationships with employees, applicants, managers, executives, and external partners.
• Skilled in developing correspondence, reports, presentations, policies, procedures, and documentation related to accommodation and accessibility programs.
• Familiarity with accessibility standards, universal design principles, assistive technologies, and best practices for creating accessible and inclusive workplaces and public‑facing services.
• Capacity to manage multiple priorities simultaneously, exercise sound judgment, maintain confidentiality, and meet deadlines in a fast‑paced environment.
• Strong analytical and problem‑solving skills, including experience tracking data, developing metrics, analyzing trends, and making recommendations to improve processes and outcomes.
• Experience designing and delivering training, educational programs, or presentations related to accessibility, disability inclusion, accommodations, diversity, equity, inclusion, and compliance topics.
• Ability to work both independently and collaboratively, influence stakeholders without formal authority, and contribute to initiatives that advance accessibility, equity, and inclusion across a large and diverse organization.
• Proficiency with Microsoft Office Suite, particularly Word, Excel, Outlook, SharePoint and Teams.

Minimum Entrance Requirements

Applicants must have at least four (4) years of full‑time or equivalent part‑time professional experience in business administration, business management, public administration, public management, clinical administration, or clinical management.

• Substitutions:
  • A certificate in a related field may be substituted for one (1) year of the required experience.
  • An Associate's degree in a related field may be substituted for one (1) year of the required experience.
  • A Bachelor's degree in a related field may be substituted for two (2) years of the required experience.
  • A Graduate degree in a related field may be substituted for three (3) years of the required experience.
  • A Doctorate degree in a related field may be substituted for the required experience.

Equal Opportunity / Affimative Action

An Equal Opportunity / Affimative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color may self‑select out of opportunities if they do not meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.