ADA Compliance Specialist

University of Utah; Salt Lake City (UT); Hybrid; USD 51,000 - 64,000; Full time

Job summary

University of Utah seeks an ADA Compliance Specialist to serve as a subject-matter expert on workplace accommodations and compliance under ADA Title I, PWFA, and Title VII. The role provides guidance to employees and supervisors, conducts individualized assessments, and ensures timely, supportive accommodation processes at the University.

A significant portion of the role involves high‑volume customer service, responding to calls and emails from employees and managers seeking guidance through

Qualifications

• Demonstrated knowledge of ADA Title I, PWFA, and Title VII religious‑accommodation standards.
• Experience conducting interviews, assessments, or case management.
• Strong writing skills with ability to produce clear, defensible documentation.
• Demonstrated ability to provide high‑volume, empathetic customer service.

Responsibilities

• Accommodation coordination from intake through resolution, including interactive process discussions and documentation review.
• Provide high‑quality customer service via calls and emails; guide employees through the accommodation process.
• Conduct individualized assessments and determine accommodations while maintaining confidentiality.
• Consult with supervisors on coverage needs, essential functions, and feasibility of accommodations.
• Maintain accurate, defensible case notes and communications in the case-management system.
• Draft letters and determinations aligned with ADA, PWFA, and Title VII requirements.
• Support job reassignment processes when appropriate and coordinate documentation.
• Deliver training on ADA Title I, PWFA, Title VII accommodations, and inclusive practices.
• Identify opportunities to streamline workflows and strengthen consistency across cases.

Skills

ADA compliance knowledge

High-volume customer service

Interviews & case management

Written communication

Education

Bachelor's degree or equivalent +4 years related work

Master's degree or equivalent +2 years related work

Job description

ADA Compliance Specialist

Job Summary

The ADA Compliance Specialist serves as a subject‑matter expert onworkplace accommodations, accessibility, and compliance under TitleI of the Americans with Disabilities Act (ADA), the PregnantWorkers Fairness Act (PWFA), and Title VII religious‑accommodationrequirements. This role provides consultative guidance to employeesand supervisors, conducts individualized assessments, and ensuresthe University's accommodation processes are consistent, timely,and supportive.

A significant portion of this role involves high‑volume customerservice, including responding to calls and emails from employeesand managers seeking help understanding the University'saccommodation process or needing redirection to other programs suchas University leave programs and Disability Insurance.

Learn more about the great benefits of working for University of Utah: benefits.utah.edu

Responsibilities

• Accommodation Coordination - Manage ADA, PWFA,and Title VII accommodation requests from intake throughresolution, including interactive process discussions,documentation review (ADA/PWFA), and assessment of sincerely heldreligious beliefs (Title VII).
• Employee Consultation - Provide high‑qualitycustomer service by responding to frequent calls and emails fromemployees seeking guidance on the accommodation process. Facilitatethe interactive process through written communication, phoneconsultations, and virtual or in‑person meetings, ensuringemployees understand their options and next steps. Redirectindividuals to other University programs as appropriate.
• Case Analysis - Conduct individualizedassessments, evaluate essential job functions, request and evaluatemedical documentation when appropriate, and prepare defensiblewritten analyses for ADA, PWFA, and Title VII cases. Utilizeinformation gathered throughout the interactive process to makeaccommodation determinations. Maintain strict confidentialitythroughout the interactive process and documentation review.
• Supervisor Consultation - Partner withsupervisors to conduct operational reviews that assess coverageneeds, workflow impacts, essential functions, and feasibility ofproposed accommodations. Provide clear guidance to help supervisorsunderstand their responsibilities under ADA, PWFA, and Title VII,including confidentiality requirements, documentation expectations,and the legal standards for undue hardship (ADA/PWFA) andsubstantial burden (Title VII). Support supervisors in implementingaccommodations appropriately and consistently.
• Documentation & Compliance - Maintainaccurate, defensible, and timely documentation in the University'scase-management system throughout all stages of ADA, PWFA, andTitle VII accommodation requests. Ensure case notes,communications, analysis, and determinations are updated live andreflect the full interactive process. Draft provider clarificationletters (ADA/PWFA), religious accommodation determinations (TitleVII), operational review questionnaires, and case summaries alignedwith federal regulations and University policy. Protectconfidentiality and ensure all case materials are stored andmanaged according to regulatory and University privacystandards.
• Job Reassignment Facilitation - Facilitate theUniversity's job reassignment process as an ADA/PWFA accommodationwhen appropriate, including explaining eligibility, coordinatingrequired documentation, consulting with hiring managers, guidingemployees through the vacancy search period, and communicatingoutcomes.
• Training & Education - Deliver training todepartments on ADA Title I, PWFA, Title VII religiousaccommodations, University request process, essential‑functionanalysis, and inclusive workplace practices.
• Process Improvement - Identify opportunitiesto streamline workflows, improve documentation, and strengthenconsistency across cases.
• Collaboration - Partner with HR teams, OEO/EO,Risk Management, and campus leadership to support accessibility andemployee wellbeing.

Minimum Qualifications

Compliance Specialist, II: Requires a bachelor's(or equivalency) + 4 years or a master's (or equivalency) + 2 yearsof directly related work experience.

• Demonstrated knowledge of ADA Title I, PWFA, and Title VIIreligious‑accommodation standards.
• Experience conducting interviews, assessments, or casemanagement.
• Strong writing skills with ability to produce clear, defensibledocumentation.
• Demonstrated ability to provide high‑volume, empatheticcustomer service.

EQUIVALENCY STATEMENT: 1 year of higher educationcan be substituted for 1 year of directly related work experience(Example: bachelor's degree = 4 years of directly related workexperience).

Preferences

• Experience in higher education or public‑sector HR.
• Familiarity with accommodation documentation,essential‑function analysis, and operational review.
• Ability to navigate complex, sensitive situations with empathyand professionalism.
• Bilingual English/Spanish communication skills.

Requisition Number: PRN46378B

Full Time or Part Time? Full Time

Work Schedule Summary: This position is expected to be onsite in Downtown Salt Lake City office at least three days per weekwith the opportunity to work hybrid.

Department: 00410 - Human Resources

Location: Campus

Pay Rate Range: $51,242-$63,774

Close Date: 10/19/2026