Ada - Communication Services Representative - PRN

Mercy; Kentucky; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Paid time off

Tuition assistance

Retirement plans

Job summary

Mercy in Kentucky is seeking a Communications Services Representative to answer and route calls, page physicians, and provide patient information. The role supports physicians, staff, and families and may dispatch for other departments. Strong English communication and multi-system navigation are essential.

Ideal candidates have a high school diploma and customer service experience. Mercy offers comprehensive benefits, paid time off, tuition support, and retirement plans for eligible staff

Qualifications

• Education: High school diploma or equivalent.
• Licensure: None.
• Experience: Telephone or customer service experience beneficial.
• Certifications: None.
• Other: Basic computer and keyboarding skills.
• Must be able to navigate multiple computer software systems simultaneously.
• Ability to communicate clearly in English both orally and written.
• Knowledge of Microsoft Office.

Responsibilities

• Answer all incoming calls and connect calls.
• Page physicians and place calls for physicians, personnel and families.
• Provide patient information and handle class registration & physician referral calls.
• May serve as Dispatcher for Safety and Security, Maintenance Departments, and other offsite locations.

Skills

Clear English communication

Multi-system navigation

Keyboarding

Microsoft Office

Education

High school diploma

Tools

Microsoft Office

Job description

Find your calling at Mercy!

Overview Under general supervision, answer all incoming calls; connect all incoming and outgoing calls; page physicians; obtain long distance information and place calls for physicians, personnel and families; provide patient information. Receive class registration & physician referral calls. May serve as Dispatcher for Safety and Security, Maintenance Departments, and other offsite locations.

Position Details:

Qualifications

• Education: High school diploma or equivalent.


• Licensure: None.


• Experience: Telephone or customer service experience beneficial.


• Certifications: None.


• Other:

• Basic computer and keyboarding skills


• Must be able to navigate multiple computer software systems simultaneously


• Ability to communicate clearly in English both orally and written


• Knowledge of Microsoft Office

Why Mercy?

• From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

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