ADA Accommodation Coordinator

Sedgwick Claims Management Services Ltd; Orlando (FL); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Sedgwick is seeking an ADA Accommodation Coordinator in Orlando to process claims and determine accommodation options under ADA, state and client requirements. You will make timely referrals for disability and leave eligibility reviews and ensure ongoing processing of claims.

Join a caring culture with hybrid onsite work; collaborate with teams, maintain client relationships, and ensure timely processing while upholding regulations.

Qualifications

• High school diploma or GED required.
• Two (2) years of related experience or equivalent combination of education and experience required.
• One (1) year of benefits or claims management experience preferred.

Responsibilities

• Inform claimants of documentation required to process claims, required time frames, and claims status by phone, written correspondence, or claims system.
• Review medical information to determine if the claimant meets ADA, state, and/or client requirements for a qualifying condition.
• Make claim determinations to approve non-complex ADA claims or recommend denial based on applicable requirements.
• Process ADA claims ensuring compliance with duration control guidelines, ADA and state regulations, and client-specific provisions.
• Determine accommodation options; refer cases for appropriate disability and leave eligibility reviews where applicable.
• Conduct initial employee interview per process guidelines.
• Utilize clinical and vocational resources in case assessment (e.g., duration guidelines, in-house clinicians, ADA job accommodation specialists).
• Maintain professional client relationships and escalate as needed.

Skills

Oral & written communication

PC literacy

Analytical skills

Organizational skills

Interpersonal skills

Negotiation skills

Teamwork

Performance competencies

Education

High school diploma or GED

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance

ADA Accommodation Coordinator

Our teams connect! We collaborate onsite and have a hybrid work arrangement. All candidates must live near one of our centers of excellence:

• Orlando, FL : 12650 Ingenuity Dr Orlando FL 32826
• Cedar Rapids, IA : 333 1st Street SE Ste. 200 Cedar Rapids IA 52401
• Dublin, OH : 5500 Glendon Court Dublin OH 43016
• Dubuque, IA : 4141 Westmark Drive, Dubuque, IA 52002

PRIMARY PURPOSE:

To process claims and determine accommodation options following written guidelines and procedures pursuant to ADA, state and/or client requirements; to make timely referrals for appropriate disability and federal/state leave of absence eligibility review; and to ensure the ongoing processing of claims.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Informs claimants of documentation required to process claims, required time frames, and claims status either by phone, written correspondence and/or claims system.
• Reviews medical information to determine if the claimant meets the requirements under ADA, state, and/or client requirements for a qualifying condition.
• Makes claim determinations to approve non-complex ADA claims or makes a recommendation to team lead to deny claims based on the ADA, state, and/or client requirements.
• Processes ADA claims ensuring compliance with duration control guidelines, ADA and state regulations, and/or client-specific process provisions.
• Determines accommodation options; makes timely claims referrals for appropriate disability or federal/state leave of absence eligibility reviews where applicable.
• Conducts initial employee interview per process guidelines.
• Utilizes the appropriate clinical and vocational resources in case assessment (i.e. duration guidelines, in-house clinicians, ADA job accommodation specialists).
• Refers cases as appropriate to team lead.
• Maintains professional client relationships.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.
• Supports the organization's quality program(s).

QUALIFICATIONS

Education & Licensing

High school diploma or GED required.

Experience

• Two (2) years of related experience or equivalent combination of education and experience required.
• One (1) year of benefits or claims management experience preferred.

Skills & Knowledge

• Excellent oral and written communication skills
• PC literate, including Microsoft Office products
• Analytical and interpretive skills
• Strong organizational skills
• Excellent interpersonal skills
• Good negotiation skills
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations. Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work‑related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines. Physical: Computer keyboarding, travel as required. Auditory/Visual: Hearing, vision and talking

NOTE: Credit security clearance, confirmed via a background credit check, is required for this position.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience.

You may be just the right candidate for this or other roles. Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected.

The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall.

With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape.

For more, see sedgwick.com