Disability Representative

Sedgwick Claims Management Services Ltd; Orlando (FL); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Training program

Mentor program

Career growth

Benefits package

Job summary

Sedgwick Claims Management Services Ltd is seeking an entry-level Disability Representative in Orlando, FL to process claims and determine benefits under a disability plan. You will support workers’ compensation and SSDI, ensuring timely payments and accurate adjustments.

Ideal candidates are empathetic, team-oriented, and motivated to grow within a collaborative setting. The role offers structured training, mentoring, advancement opportunities, and a broad benefits package including medical,

Qualifications

• Education & Licensing: High school diploma or GED required.
• Skills: Strong oral and written communication, computer literate – including Microsoft Office, organizational skills required.
• Experience: Clerical or customer service experience or equivalent combination of education and experience preferred.

Responsibilities

• Makes claim determinations to approve non‑complex disability claims or recommends denial to team lead.
• Determines benefits due and processes timely payments for workers' compensation, SSDI, and other offsets.
• Informs claimants of required documentation, timeframes, payment information and claims status via phone, mail, or claims system.

Skills

Strong oral and written communication

Typing

Customer service mindset

Education

High school diploma or GED

Tools

Microsoft Office

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Disability Representative Disability Representative Our teams thrive together! We collaborate in person and embrace a flexible hybrid work style.

To join us, you’ll need to live near one of our dynamic Centers of Excellence Orlando, FL 12650 Ingenuity Dr, Orlando, FL 32826

What we offer:

• A stable, consistent work environment—both in-office and virtual
• A comprehensive training program to help you support employees and customers from some of the world’s most respected brands
• A dedicated mentor and manager to guide you every step of your career journey
• Career development and promotional opportunities as you take on new responsibilities
• A diverse, all-inclusive benefits package designed to support your mental, physical, financial, and professional well-being

PRIMARY PURPOSE OF THE ROLE:

To process claims and determine benefits due pursuant to a disability plan; to make timely payments and adjustments for workers compensation, Social Security Disability Income (SSDI), and other disability offsets; and to ensure the ongoing processing of claims.

ARE YOU AN IDEAL CANDIDATE?

We are looking for enthusiastic and empathetic candidates that want to grow a career. Ideal candidates will thrive in a collaborative team environment, show motivation, and drive in their work ethic, are customer-oriented, naturally empathic and solution-focused.

ESSENTIAL RESPONSIBLITIES MAY INCLUDE

• Makes claim determinations to approve non‑complex disability claims or makes a recommendation to team lead to deny claims based on the disability plan.
• Determines benefits due, makes timely claims payments and adjustments for workers compensation, Social Security Disability Income (SSDI), and other disability offsets.
• Informs claimants of documentation required to process claims, required time frames, payment information and claims status either by phone, written correspondence and/or claims system.

QUALIFICATIONS

• Education & Licensing: High school diploma or GED required.
• Skills: Strong oral and written communication, computer literate – including Microsoft Office, organizational skills required PC literate, including Microsoft Office products, Windows environment. Must meet minimum typing requirements.
• Experience: Clerical or customer service experience or equivalent combination of education and experience preferred.

TAKING CARE OF YOU

• Entry-level colleagues are offered a world class training program with a comprehensive curriculum.
• An assigned mentor and manager that will support and guide you on your career journey.
• Career development and promotional growth opportunities
• A diverse and comprehensive benefits offering including medical, dental vision, 401K, PTO and more.

Work environment requirements:

• Physical: Computer keyboarding
• Auditory/visual: Hearing, vision and talking.
• Mental: Clear and conceptual thinking ability; excellent judgement and discretion; ability to meet deadlines.

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of a specific location. For the jurisdiction noted inthis job posting only, the range of starting pay for this role is 21.82. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.

Sedgwick is an Equal Opportunity Employer and a Drug‑Free Workplace.

Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI‑enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall.

With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape.

For more, see sedgwick.com