ADA Accommodation Coordinator

Sedgwick; Irving (TX); Hybrid; USD 52,000 - 68,000; Full time

Job summary

Sedgwick seeks an ADA Accommodation Coordinator in Irving, TX to process claims and determine accommodation options in line with ADA, state, and client requirements. You will refer for disability or leave eligibility reviews as applicable and ensure timely processing of claims.

Qualifications include a high school diploma or GED and at least 2 years of related experience; benefits or claims management experience is preferred.

Qualifications

• Two years of related experience or equivalent combination of education and experience required.
• One year of benefits or claims management experience preferred.
• Strong communication, analytical and organizational skills.
• Ability to work in a team environment and meet deadlines.

Responsibilities

• Informs claimants of documentation required to process claims, time frames, and claims status by phone, written correspondence, or claims system.
• Reviews medical information to determine ADA/state/client requirements suitability.
• Makes determinations to approve non-complex ADA claims or recommends denial, ensuring compliance with guidelines.
• Determines accommodation options and refers for eligibility reviews where applicable.
• Conducts initial employee interviews per process guidelines.
• Utilizes clinical and vocational resources for case assessment.

Skills

Communication skills

Analytical skills

Organizational skills

Interpersonal skills

Negotiation skills

Team player

Performance competencies

Education

High school diploma or GED

Tools

Microsoft Office

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance ADA Accommodation Coordinator Our teams connect! We collaborate onsite and have a hybrid work arrangement. All candidates must live near one of our centers of excellence: Irving, TX: 2201 W. Royal Lane Suite 125 Irving, TX 75063 Memphis, TN : 8125 Sedgwick Way, Memphis TN 38125 Southfield, MI : 300 Galleria Officentre Southfield MI 48034 Orlando, FL : 12650 Ingenuity Dr Orlando FL 32826 PRIMARY PURPOSE: To process claims and determine accommodation options following written guidelines and procedures pursuant to ADA, state and/or client requirements; to make timely referrals for appropriate disability and federal/state leave of absence eligibility review; and to ensure the ongoing processing of claims. ESSENTIAL FUNCTIONS And RESPONSIBILITIES

• Informs claimants of documentation required to process claims, required time frames, and claims status either by phone, written correspondence and/or claims system.
• Reviews medical information to determine if the claimant meets the requirements under ADA, state, and/or client requirements for a qualifying condition.
• Makes claim determinations to approve non-complex ADA claims or makes a recommendation to team lead to deny claims based on the ADA, state, and/or client requirements. Processes ADA claims ensuring compliance with duration control guidelines, ADA and state regulations, and/or client-specific process provisions.
• Determines accommodation options; makes timely claims referrals for appropriate disability or federal/state leave of absence eligibility reviews where applicable.
• Conducts initial employee interview per process guidelines.
• Utilizes the appropriate clinical and vocational resources in case assessment (i.e. duration guidelines, in-house clinicians, ADA job accommodation specialists).
• Refers cases as appropriate to team lead.
• Maintains professional client relationships.

ADDITIONAL FUNCTIONS And RESPONSIBILITIES

• Performs other duties as assigned.
• Supports the organization's quality program(s).

Qualifications

Education & Licensing
High school diploma or GED required.

Experience
Two (2) years of related experience or equivalent combination of education and experience required. One (1) year of benefits or claims management experience preferred.

Skills & Knowledge

• Excellent oral and written communication skills
• PC literate, including Microsoft Office products
• Analytical and interpretive skills
• Strong organizational skills
• Excellent interpersonal skills
• Good negotiation skills
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental
Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical
Computer keyboarding, travel as required

Auditory/Visual
Hearing, vision and talking

NOTE
Credit security clearance, confirmed via a background credit check, is required for this position.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.