ADA Accommodation Coordinator

Sedgwick; Orlando (FL); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Sedgwick in Orlando seeks an ADA Accommodation Coordinator to process claims and determine accommodation options under ADA, state, and client requirements. You will refer for eligibility reviews and ensure timely processing of leaves where applicable.

The role requires strong communication, analytical thinking, and teamwork to maintain professional client relationships and support accommodations in a hybrid work environment.

Qualifications

• Excellent oral and written communication skills.
• PC literate, including Microsoft Office products.
• Analytical and interpretive skills.
• Strong organizational skills.
• Excellent interpersonal skills.
• Good negotiation skills.
• Ability to work in a team environment.
• Ability to meet or exceed performance competencies.

Responsibilities

• Process claims and determine accommodation options following guidelines.
• Inform claimants of documentation required and claims status.
• Review medical information to verify ADA/state/client criteria.
• Determine accommodations and refer for eligibility reviews.
• Conduct initial employee interview per process guidelines.
• Utilize clinical and vocational resources for case assessment.
• Maintain professional client relationships.

Skills

Communication

PC literacy

Analytical

Organization

Interpersonal skills

Negotiation

Teamwork

Performance

Education

High school diploma or GED

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top CompaniesCertified as a Great Place to Work®Fortune Best Workplaces in Financial Services & InsuranceADA Accommodation CoordinatorOur teams connect! We collaborate onsite and have a hybrid work arrangement. All candidates must live near one of our centers of excellence:Orlando, FL : 12650 Ingenuity Dr Orlando FL 32826Cedar Rapids, IA : 333 1st Street SE Ste. 200 Cedar Rapids IA 52401Dublin, OH : 5500 Glendon Court Dublin OH 43016Dubuque, IA : 4141 Westmark Drive, Dubuque, IA 52002PRIMARY PURPOSE: To process claims and determine accommodation options following written guidelines and procedures pursuant to ADA, state and/or client requirements; to make timely referrals for appropriate disability and federal/state leave of absence eligibility review; and to ensure the ongoing processing of claims.ESSENTIAL FUNCTIONS And RESPONSIBILITIES

• Informs claimants of documentation required to process claims, required time frames, and claims status either by phone, written correspondence and/or claims system.
• Reviews medical information to determine if the claimant meets the requirements under ADA, state, and/or client requirements for a qualifying condition.
• Makes claim determinations to approve non-complex ADA claims or makes a recommendation to team lead to deny claims based on the ADA, state, and/or client requirements. Processes ADA claims ensuring compliance with duration control guidelines, ADA and state regulations, and/or client-specific process provisions.
• Determines accommodation options; makes timely claims referrals for appropriate disability or federal/state leave of absence eligibility reviews where applicable.
• Conducts initial employee interview per process guidelines.
• Utilizes the appropriate clinical and vocational resources in case assessment (i.e. duration guidelines, in-house clinicians, ADA job accommodation specialists).
• Refers cases as appropriate to team lead.
• Maintains professional client relationships.

ADDITIONAL FUNCTIONS And RESPONSIBILITIES

• Performs other duties as assigned.
• Supports the organization's quality program(s).

QualificationsEducation & LicensingHigh school diploma or GED required.ExperienceTwo (2) years of related experience or equivalent combination of education and experience required. One (1) year of benefits or claims management experience preferred.Skills & Knowledge

• Excellent oral and written communication skills
• PC literate, including Microsoft Office products
• Analytical and interpretive skills
• Strong organizational skills
• Excellent interpersonal skills
• Good negotiation skills
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies

WORK ENVIRONMENTWhen applicable and appropriate, consideration will be given to reasonable accommodations.Mental Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlinesPhysical Computer keyboarding, travel as requiredAuditory/Visual Hearing, vision and talkingNOTE Credit security clearance, confirmed via a background credit check, is required for this position.Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.