ACTT Crisis Response Specialist (On-Call, Overnight)

Pyramid Healthcare; Oregon; Hybrid; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Flexible Spending Accounts

Life Insurance

Paid Time Off

401(k) with Company Match

Tuition Reimbursement

Employee Recognition Programs

Referral Bonus opportunities

Job summary

Pyramid Healthcare in Asheville, NC is seeking a dependable ACTT On-Call Response Specialist to provide after-hours crisis intervention and support for individuals in ACTT services. You will collaborate with licensed clinicians and community resources to stabilize crises while adhering to confidentiality and program procedures.

The role emphasizes active listening, calm crisis management, and accurate documentation.

Qualifications

• High school diploma or equivalent required.
• An associate degree or bachelor's degree in human services, behavioral health, psychology, social work, counseling, or a related field is preferred.
• Experience in behavioral health, mental health, crisis intervention, community-based services, or a related human services setting is preferred.
• Experience with crisis response, crisis de-escalation, or behavioral health support is preferred.
• Strong communication, active listening, problem-solving, and documentation skills.
• Ability to remain calm and professional during stressful situations and exercise sound judgment when determining when to escape a crisis.
• Ability to work independently during assigned coverage while collaborating with licensed clinical and psychiatric providers as needed.
• Must meet applicable North Carolina ACTT staff qualifications, training requirements, and credentialing requirements associated with assigned duties.
• A valid driver's license and safe driving record are required if driving is an assigned responsibility.
• CPR, AED, and First Aid certifications are required as applicable to the position.

Responsibilities

• Provide direct crisis response to ACTT participants experiencing behavioral health or psychiatric concerns.
• Use active listening, supportive engagement, and crisis de-escalation techniques to help individuals manage difficult situations and promote safety.
• Review individualized crisis plans and available treatment information to guide appropriate responses.
• Recognize immediate safety concerns and coordinate the appropriate level of support within your qualifications and scope of practice.
• Collaborate with ACTT team members, licensed clinicians, psychiatric providers, hospitals, emergency services, and community resources to support crisis stabilization.
• Escalate situations requiring licensed clinical assessment, psychiatric consultation, face-to-face intervention, or emergency services.
• Coordinate face-to-face crisis response when initial interventions are insufficient, as required by program procedures.
• Document crisis calls, interventions, referrals, consultations, and follow-up activities accurately and promptly.
• Communicate with the ACTT team to support continuity of care and ensure appropriate follow-up.
• Maintain confidentiality and follow organizational policies, crisis response procedures, and applicable North Carolina ACTT requirements.

Skills

Active listening

Communication

Crisis intervention

Documentation

Problem-solving

Calm under pressure

Judgment

Independence

Education

High school diploma or equivalent

Associate or Bachelor in human services or related field

Job description

Pyramid Healthcare in Asheville, NC is seeking a dependable ACTT On-Call Response Specialist to provide after-hours crisis intervention and support for individuals in ACTT services. You will collaborate with licensed clinicians and community resources to stabilize crises while adhering to confidentiality and program procedures.

The role emphasizes active listening, calm crisis management, and accurate documentation.