Activities Supervisor (Winter Seasonal)

Montage International; Park City (UT); Presencial; USD 25 000 - 30 000; Tempo integral

Resumo da oferta

Montage International seeks an Activities Supervisor for the Winter Seasonal period in Park City, Utah. You will supervise daily activities, teach guided adventures, and ensure outstanding guest service in a mountain resort setting.

You will coordinate ski-related activities, manage equipment processes, and guide guests with local insights while maintaining high standards of safety and hospitality.

Qualificações

• High school or equivalent education required.
• Minimum of two years’ experience in a hotel operations environment.
• Minimum of two years’ experience in customer service and resolving guest concerns promptly.
• Strong verbal communication with guests and vendors.
• Must be able to pass binding indemnification test from all ski manufacturers in skier services.
• Have knowledge about recreational activities applicable to Park City.

Responsabilidades

• Teach guided activities, especially mountain biking and hiking.
• Oversee arrival and departure of guest equipment and ensure accurate ski rental processes.
• Guide guests to and from ski slopes, offering insights on local mountain conditions and dining options.
• Create and direct programs and daily activities, winter and summer.
• Ensure all guests are participating and that Paintbox information and permissions are completed.
• Maintain department cleanliness and organization to standards.

Conhecimentos

Customer service

Teaching outdoor activities

Ski resort knowledge

Effective communication

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

Activities Supervisor (Winter Seasonal)

Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants.

SUMMARY

The Activities Supervisor is responsible for performing daily tasks that align with the department’s long-term goals and objectives, uphold Pendry Park City’s Vision, Mission, and Values; supports management and leadership, provides excellent customer service and telephone etiquette, and actively aspires to reach defined goals and objectives.

ESSENTIAL FUNCTIONS

• Ability to teach all guided activities especially mountain biking and hiking.
• Demonstrate expert knowledge of Park City Mountain Resort winter and summer; Park City mining and ski culture history; technical background of outdoor equipment; basic local knowledge of animals/landscapes of the Uinta and Wasatch mountains including overviews of Southern Utah.
• Creating personalized guest interactions; ensuring accuracy of the ski rental process; overseeing arrival and departure of all guest equipment; maintaining proper record keeping; and ensuring that department cleanliness and organization standards are met.
• The Activities Supervisor will be responsible for both creation and guiding of activities summer and winter.
• Must be willing to show expert teaching techniques for all guided adventures making the guests feel comfortable and successful at all times.
• This person will also assist guests to and from ski slopes, and offer insight on local mountain conditions, weather, ski trails, lift access points and dining options on property and around the mountain.
• This position must become familiar with all services and standards within the hotel.
• Position may perform additional duties as assigned based on business needs that may be outside the scope of normal duties.
• Produce a safe and fun environment for all children participating in Paintbox activities.
• Arrange and direct programs and daily activities.
• Ensure that all children are participating.
• Greet guests and ensure that all Paintbox information and authorization forms are completed correctly by parents / guardians.

QUALIFICATIONS

• High school or equivalent education required
• Minimum of two years’ experience in a hotel operations environment
• Minimum of two years’ experience in customer service and resolving guest concerns in a timely manner
• Strong verbal communication skills and the ability to communicate effectively with guests and vendors
• Must be able to pass all binding indemnification test from all ski manufacturers in skier services
• Have a vast array of knowledge about recreational activities applicable to Park City & skilled experience performing those activities.

PHYSICAL REQUIREMENTS

• Work tasks are performed indoors and outdoors. There is no effective protection from weather.
• Must be able to stand and exert well-paced mobility for up to 4 hours in length.
• Must be able to lift up to 60 lbs. on a regular and continuing basis.
• Must be able to push and pull carts and equipment weighing up to 250 lbs frequently.
• Must be able to bend, stoop, squat and stretch to fulfill ski equipment handling tasks.

In the United States we are proud to be an EEO employer M/F/D/V.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

ABOUT OUR WORKPLACE

At Montage Hotels & Resorts and Pendry Hotels, we’re committed to delivering extraordinary, personalized and authentic experiences. How we get there is by empowering our associates to think creatively. Grow their talents. Encourage them to have fun. And allow them to follow their passion in creating moments guests will long remember. At Montage and Pendry, opportunities for career growth are bountiful, and training programs are open to those seeking advancement. We encourage all of our associates to continuously learn and grow. Working at Montage and Pendry is more than a job; it’s a way of life.