Activities Director Independent Living (Member Experience Director)

The Ohio Masonic Communities; Medina (OH); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a Member Experience Director to enhance the living experience for Independent Living residents. In this role, you will collaborate across departments to ensure high standards of care and satisfaction. Your responsibilities include managing budgets and operations for transportation, postal services, and activities. The organization values its team members and offers a supportive environment with a variety of benefits. Join a team that prioritizes community and employee well-being, and help create a thriving atmosphere for all residents.

Benefits

Medical/Dental/Vision Insurance

Paid-Time-Off (PTO)

Extended Illness Reserve

Paid Holidays

Life Insurance

Education Assistance

Discounted Tuition

403(b) Retirement Plan

Early Wage Access

Qualifications

• Associates Degree or equivalent from a 2-year college or technical school.
• 6 months to 1 year of related experience or training required.

Responsibilities

• Create and maintain a positive living experience for residents.
• Oversee budget, personnel, and operations for various services.

Skills

Customer Service

Budget Management

Event Organization

Education

Associates Degree

Job description

About Ohio Masonic Communities

The Ohio Masonic Communities includes Browning Masonic Community in Waterville, Ohio, Springfield Masonic Community in Springfield, Ohio, and Western Reserve Masonic Community in Medina, Ohio, as well as The Ohio Masonic Communities Foundation and The Ohio Masonic Communities Resource Center. Our history is rooted in the Masonic values of service and charity. We live these values by serving as a trusted partner to help our communities thrive. Many of our residents and staff have Masonic connections, but it is never required.

We believe in providing best-in-class care and services to our communities. We strive to be an Employer of Choice and an Organization of Choice. Our team members provide our residents with the best care possible, and we believe the key to that is treating our team members well.

To support our team, we offer a variety of benefits, many of which are available to both full-time and part-time team members:

• Medical/Dental/Vision Insurance (with many preventive prescriptions covered at 100%)
• Paid-Time-Off (PTO) of up to 136 hours in the first year
• Extended Illness Reserve
• Paid Holidays (including a Floating Holiday)
• HOPE Emergency Financial Assistance
• Life Insurance
• Up to $5000 of Education Assistance per year
• Discounted Tuition with partnered schools, including Hondros College of Nursing
• 403(b) Retirement Plan Participation with Match
• Early Wage Access – Work today, get paid tomorrow
• And more!

We are an equal opportunity employer and encourage applications from qualified candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

We are excited to welcome you to our team! Browse our current career opportunities to start your journey with us and explore where your career could grow.

Member Experience Director Role

As the Member Experience Director, you will be responsible for creating, promoting, and maintaining a positive living experience for the Independent Living residents of the Ohio Masonic Community. This involves collaborating across departments to meet campus lifestyle needs. You will oversee the budget, personnel, and operations of Transportation, Post Office, and Gift Shop, as well as organize activities and events for residents, assist with resources, and ensure the level of care meets Ohio Masonic Communities standards.

Qualifications

Associates Degree or equivalent from a 2-year college or technical school; or 6 months to 1 year of related experience or training, or an equivalent combination of education and experience. A proven track record of achieving and maintaining high customer satisfaction is required.

Application Process

After submitting your application, you will receive an email and a text invitation from our trusted partner, Arena, to complete a brief 3-5 minute questionnaire. Please complete this step as part of your application to help us learn more about you.