Activities Coordinator - Oshkosh

Clarity Care, Inc.; Oshkosh (WI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive Wages

Health, Dental, Vision benefits

Paid Training

Paid Time Off

Job summary

Clarity Care, Inc. is seeking an Activities Coordinator to oversee Oshkosh and Green Bay Day Service programming. You will support participants, staff, and lead Chance events while implementing program objectives.

Responsibilities include HCBS compliance, risk management, planning, and customer service. The role requires a Bachelor in Human Services or related field, with 3+ years in direct care and administration of adult day services.

Qualifications

• Bachelor degree in Human Services or related field preferred.
• Three years of experience in direct care services and administration of Adult Day Service programming preferred.
• Proficiency in Microsoft Office suite (Excel, Outlook, Word).
• Excellent written and verbal communications; strong organizational skills.
• Must be 21+ years old; valid WI driver license where required.

Responsibilities

• Ensure programs operate in compliance with laws, regulations, and organizational policy.
• Create and implement oversight systems; evaluate quality metrics and take corrective actions.
• Assess staff development needs and coordinate training resources.
• Monitor safety, facilities, and risk management in Day Service programming.
• Supervise financial management, admissions, and consumer account integrity.
• Plan, coordinate, and facilitate Chance events and other activities to meet diverse interests.
• Provide outstanding customer service and respond promptly in emergencies.

Skills

Program oversight

HCBS compliance

Staff development

Event planning

Customer service

Risk management

Education

Bachelor Degree in Human Services

Tools

Microsoft Office

Job description

Positions with a Purpose: Exceptional People, Extraordinary Care!

Clarity Care is Looking For YOU!

Clarity Care is a nonprofit organization dedicated to supporting individuals with varying abilities so they can lead independent, fulfilling lives within their communities. Guided by a strong mission, vision, and set of core values, we strive to be Wisconsin's provider of choice for compassionate, high-quality care. We pride ourselves on delivering services with respect, integrity, and a deep commitment to the people we serve. Our team members help empower individuals by offering personalized programs that honor each person's uniqueness and potential.

The Activities Coordinator oversees our Oshkosh and Green Bay Day Service programming. They will work as an active team member providing support to participants and staff. They will also lead the implementation of Chance events and assists with the execution of program objectives. They carry out responsibilities in the following functional areas: HCBS compliance, planning, risk management, facilitation, and customer service.

Key Responsibilities:

• Ensure that Clarity Care programs operate in compliance with laws, regulations, managed care organization contractual guidelines, and organizational policy.
• Create and implement effective oversight systems for all programs supervised. Evaluate quality metrics and outcomes achieved by Clarity Care on a monthly basis and undertake corrective actions where findings dictate.
• Assess and evaluate staff development needs and ensure that all such needs are adequately and routinely addressed through utilization of internal and external training and education resources.
• Monitor physical plant and fire safety inspections and ensure all safety hazards are immediately addressed.
• Supervise the financial management affairs of the Day Service programming in a prudent manner with attention to fiscal forecasting, standard accounting principles, sound record keeping, and integrity of consumer accounts and residence funds.
• Monitor vacancy and occupancy levels to achieve goals.
• Ensure full compliance with the Wisconsin Department of Health Services Home and Community Based Services (HCBS) settings rules. Perform self-audits to ensure compliance.
• Assists with transporting program participants to and from the Day Service programming.
• Plans, coordinates, and facilitates events to provide opportunities which are broadly based, meet customer needs, and serve diverse interests and abilities.
• Arranges all Chance event activities to include, but not limited to, logistics, food, beverages, decorations, music, staff, volunteers, photography, and admission.
• Provides input, feedback, and event ideas to create long-term sustainability.
• Researches and consults with customers to determine their interests, suitability of events, and attractiveness of offerings.
• Prepares and maintains registration database for all Chance events.
• Assesses customers' fit within each event to ensure a cohesive group and mitigate potential conflict.
• Provides a safe, memorable and exceptional customer service experience which exceeds consumer expectations and promotes continued participation.
• Responds promptly and competently in emergency response situations.
• Assists, escorts, and provides physical and other types of assistance needed by customers during events.

General Employment Conduct & Responsibilities:

• Promotes and encourages the organization's mission, vision, values, and philosophy.
• Adheres to the organization's code of conduct, standards, policies, procedures, and appropriately brings to management's attention actual and potential violations.
• Acts with integrity and maintains a professional image within the organization and throughout the community.
• Acts as a team member within the department and organization to assist in accomplishing goals and objectives.
• Maintains good attendance on the job and attends continuing education, training and meetings as scheduled.
• Cooperates with supervisors and all levels of management involved in evaluating, delegating, and improving performance.
• Exercises good judgment, decision making, and regard for safety within all aspects of performing job duties.
• Communicates effectively, efficiently and ensures all information is transmitted appropriately. Understands, gives, reads, and follows written, verbal, or demonstrated instruction.
• Appropriately requests and extends assistance, learns, prioritize tasks, independently assess situations, problem-solves, multi-tasks, and appropriately respond to challenges.
• Achieves expected outcomes to meet organizational goals.
• Possesses physical aptitudes and capabilities that will enable performance of the job to include: ability to stoop, stand, pull, push, hear, see, kneel, walk, grasp, reach, talk, and lift up to 35 pounds on an intermittent basis.
• Performs all other duties as assigned.

Requirements:

• A Bachelor Degree, in a Human Services or Similar Field, is preferred. Experience in Human Services or related field may be considered. A High School Diploma, or equivalent, with requested years of direct care and administration experience will be considered.
• Three years' experience in direct care services and the administration of Adult Day Service programming caring for persons with disabilities, preferred.
• Proficiency in Microsoft Suite Package, to include Excel, Outlook, Word, etc.
• Excellent communication skills, written and oral, strong organizational skills.
• Must be at least 21 years of age.
• Must possess a valid WI driver's license (where required), and ability to meet agency driving standards. Must provide proof of auto insurance (where required).
• Must pass a periodic WI Caregiver Background Check including Department of Justice Criminal Record Checks, and/or that of previous states of residence.

Extra Bonuses (Yes, this keeps getting better):

• Competitive Wages
• Health, Dental, Vision, Retirement Plan and more!
• Room for advancement
• Company Discounts
• Paid Training
• Paid Time Off (accrues after 1st full month)