Activities and Adventure Guide

Castle Hot Springs; Morristown (TN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Company Paid Life Insurance

Company Paid Long-Term Disability

Direct Deposit

Medical Flexible Spending Account

Job summary

Castle Hot Springs is seeking an Activities and Adventures Guide to deliver high-quality outdoor experiences, from hiking to bike-based tours. Training will be provided, with a preference for bike mechanics and outdoor coaching experience.

The role requires working with guests in an outdoor resort setting and collaborating with front desk and operations teams to ensure smooth guest experiences. Weekend/holiday availability is expected.

Qualifications

• Bike mechanic skills preferred.
• Trail building/maintenance skills preferred.
• Prior guest relations experience preferred.
• Strong organizational, written and verbal communication skills required.
• Computer skills required.
• Previous hotel/resort experience preferred.
• Willing to work weekends/holidays.
• Medical training is preferred.
• Experience coaching outdoor activities preferred.

Responsibilities

• Creates a guest experience of the highest level of service by utilizing resources and cross-departmental communication.
• Delivers engaging tours and classes to guests professionally with a commitment to excellence.
• Offers explanations of on-property locations, classes, hikes, and events while communicating with guests.
• Teaches technical skills to guests; training will cover specifics.
• Completes daily checklists and duties with urgency.
• Provides solutions to ensure guest satisfaction across departments.
• Maintains knowledge of all resort areas and guest needs.
• Communicates cancellations/changes impacting guest experience.
• Inspects facilities for cleanliness and guest needs; ensures safety policies are followed.
• Performs other duties as assigned.

Skills

Bike mechanic skills

Trail building

Guest relations

Organizational skills

Written and verbal communication

Computer skills

Hotel/resort experience

Weekend/holiday shifts

Medical training (preferred)

Outdoor coaching

Tools

Bike maintenance tools

Job description

Activities and Adventures Guide

Position Summary:

The Activities and Adventures department includes hiking, Via Ferrata, Mindfulness, E-biking, UTV Tours, archery, and a variety of other activities. This position performs functions primarily working with guests as an Activities and Adventures Guide providing safe, meaningful, and quality outdoor experiences. Training will be provided to deliver various on-property tours. Previous medical training is desirable and ongoing medical training will be provided. We are currently seeking a team player with bike mechanic skills. Previous experience in biking and bike maintenance should be brought forward on the application. This position primarily involves duties in an outdoor environment. The ability to work in various weather conditions and temperatures is required. This is an outdoor guide position with an emphasis on a broad range of outdoor skills, including naturalist skills, narrative skills, interpersonal skills, and clear communication and coaching. Activities and Adventures Guides will work closely with the department managers and Front Desk to create a seamless flow of information and coordination of all activities. Requires a high degree of follow-through with both guests and related departments. Join a diverse community that provides opportunities for personal and professional growth and training in new skills.

Responsibilities Include

• Creates a guest experience of the highest level of service by utilizing resources and cross-departmental communication.
• Delivers engaging tours and classes to guests professionally with a commitment to excellence.
• Can offer an additional explanation of all general on-property locations and functions, classes, hikes, and lectures/special events while communicating with guests.
• An ability to teach technical skills to guests is required and will be covered in training.
• Completes daily assigned checklists and job duties with a sense of urgency.
• Provides solutions to ensure guest satisfaction with all departments by utilizing full-circle customer service, especially when requests are not immediately met.
• Has an active knowledge of all guest areas resort-wide, including front desk, farm operations, restaurant, spa, etc.
• Communicates resort-wide cancellations/changes that may negatively impact guest experience.
• Walks facilities with a critical eye to ensure appropriate cleanliness and guests’ needs are being met.
• Knows all safety and emergency procedures/accident prevention policies.
• Completes other duties as assigned.

Specific Job Knowledge, Skill, and Ability:

• Bike mechanic skills preferred.
• Trail building/maintenance skills preferred.
• Prior guest relations experience preferred.
• Strong organizational skills, written and verbal communication skills, and the ability to perform and prioritize multiple tasks is required.
• Computer skills required.
• Previous hotel/resort experience preferred.
• Willing and able to work shifts including weekends/holidays required.
• Medical training is preferred.
• Experience in coaching outdoor activities preferred.

Physical Requirements:

• Lifting up to 50 pounds
• 80% Standing and Walking
• 20% Sitting
• Hearing and Manual dexterity
• Distance vision 1-3 feet

Benefits:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Company Paid Life Insurance
• Company Paid Long-Term Disability
• Direct Deposit
• Medical Flexible Spending Account