Active Trading Support Specialist — Hybrid

Clear Street; New York (NY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Clear Street is seeking an Associate - Active Trading Support to provide front-line assistance for a fast-paced retail trading platform. You will handle calls, cases, and live chat during market hours and work with the trade desk on complex issues.

The ideal candidate has 2+ years in fintech brokerage support, strong communication, and holds Series 7 & 63. A Series 3 is a plus, with exam plans within 3 months if not active. This is a hybrid role based in New York.

Qualifications

• At least 2 years in fintech or brokerage support.
• Professional trading experience and/or in a trading support function across equities, options, or futures (futures strongly preferred).
• Strong verbal & written communication.
• Calm and composed under emotional pressure.
• Client service skills, can identify and resolve issues.
• Must have active Series 7 & Series 63.
• Active Series 3 preferred. If not active, must be prepared to pass the exam within 3 months of joining.

Responsibilities

• Front-line support for a retail active trading platform.
• Primary channel will be incoming phone calls, platform support cases and live chat through Pylon during market hours.
• Handles platform questions, account issues, PDT inquiries, onboarding, and billing.
• Escalates execution/trading issues to trade desk specialists.
• Reports to Active Support Team Lead.

Skills

Fintech brokerage support

Client communication

Trading operations

Series 7 & 63

Tools

Pylon

Job description

Clear Street is seeking an Associate - Active Trading Support to provide front-line assistance for a fast-paced retail trading platform. You will handle calls, cases, and live chat during market hours and work with the trade desk on complex issues.

The ideal candidate has 2+ years in fintech brokerage support, strong communication, and holds Series 7 & 63. A Series 3 is a plus, with exam plans within 3 months if not active. This is a hybrid role based in New York.