Active Directory SME & ServiceNow Specialist

STI; Raleigh (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

NC DIT-Transportation in Raleigh, NC is seeking a Senior Technical Support Specialist for a 12-month engagement with focus on Active Directory and ServiceNow. The role supports a large user base and provides advanced technical assistance across desktop applications and IT services.

The candidate should demonstrate strong communication skills, incident management, and the ability to work with cross-functional teams to resolve complex issues in a timely manner.

Qualifications

• Must have strong experience with Active Directory and ServiceNow.
• Experience supporting large user bases in enterprise environments.
• Excellent communication and troubleshooting skills.

Responsibilities

• Provide advanced level technical support via the Service Desk.
• Manage Active Directory accounts and access permissions.
• Document resolutions and monitor incidents in ServiceNow and track status.

Skills

Active Directory

ServiceNow

Job description

NC DIT-Transportation in Raleigh, NC is seeking a Senior Technical Support Specialist for a 12-month engagement with focus on Active Directory and ServiceNow. The role supports a large user base and provides advanced technical assistance across desktop applications and IT services.

The candidate should demonstrate strong communication skills, incident management, and the ability to work with cross-functional teams to resolve complex issues in a timely manner.