(IAM) Specialist

Robotics Technologies; Columbus (OH); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Hybrid position

Job summary

Robotics Technologies LLC is seeking an experienced IT Administrator to manage Microsoft Active Directory across a multi-site environment. The role involves handling accounts, permissions, and access, resolving incidents via ServiceNow, and supporting security policy implementation. Hybrid position with occasional onsite reporting.

Candidates must reside in the United States. The ideal candidate will demonstrate strong customer service, analytical skills, and the ability to work independently on

Qualifications

• 3+ years in Active Directory administration.
• Hands-on AD in multi-site, multi-domain environments.
• Experience integrating multiple technologies to resolve complex issues.
• Familiar with organizational security measures and IT security practices.
• Strong client relationships and customer service skills.
• Excellent analytical and troubleshooting abilities.

Responsibilities

• Administer and manage Active Directory accounts, properties, permissions, and access.
• Create and modify accounts for employees.
• Troubleshoot user accounts, data access, and application access issues.
• Analyze and resolve technical problems using advanced troubleshooting.
• Log, track, and resolve incidents using ServiceNow.
• Document solutions and maintain operational documentation.
• Provide weekly status updates to management on incidents and projects.
• Support security policies and standards implementation.
• Protect systems and data from unauthorized access.
• Lead project activities and coordinate team efforts.

Skills

Active Directory

AD 2008/2012

Troubleshooting

Security practices

ServiceNow

Customer service

Tools

ServiceNow

Job description

The ideal candidate will have hands-on experience administeringMicrosoft Active Directoryin multi-site and multi-domain environments, strong analytical and problem-solving skills, and the ability to work independently while providing excellent customer service.

Key Responsibilities:

• Administer and manageMicrosoft Active Directoryaccounts, properties, permissions, and access.
• Create and modify accounts for new and existing employees.
• Troubleshoot user account, data access, and application access issues.
• Analyze and resolve technical problems using advanced troubleshooting procedures.
• Receive, log, track, and resolve incidents and service requests usingServiceNow.
• Document technical solutions, resolutions, processes, and procedures.
• Prepare and maintain operational documentation in accordance with SLA and OLA requirements.
• Provide weekly status updates to management on incidents and project activities.
• Support implementation ofDOT and ITS security policies and standards.
• Protect systems and data from unauthorized access, alteration, destruction, or misuse.
• Consult with clients and IT professionals to resolve technical issues and ensure customer satisfaction.
• Lead project activities, coordinate team efforts, and provide project status updates.
• Work independently, prioritize assignments, and monitor progress against defined requirements.
• Provide advanced technical support across a broad range of technologies.

Required Skills & Experience:

• 3+ yearsof experience in account management and Active Directory administration.
• 3+ yearsof hands-on experience administeringMicrosoft Active Directory 2008/2012in multi-site and multi-domain environments.
• 3+ yearsof experience integrating multiple technologies to resolve moderate to highly complex technical issues.
• 3+ yearsof experience with organizational security measures and IT security practices.
• Strong client relationship and customer service skills.
• Strong analytical, troubleshooting, and problem-solving abilities.
• Ability to diagnose and resolve highly visible production incidents.
• Ability to analyze client requirements and develop appropriate technical solutions.
• Experience documenting technical solutions and presenting them clearly.
• Ability to analyze technical and user documentation for technical support.
• Strong verbal and written communication skills.
• Ability to work independently and manage schedules and priorities.
• Demonstrated initiative in resolving technical and project-related issues.

Work Arrangement:

• Hybrid position.
• Contractors primarily work remotely but may be required to report onsite occasionally for training.
• Candidate must currently live in North Carolina.
• Candidate must reportonsite on the first day to collect equipment.

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.