Active Directory Analyst - Toronto/Mississauga Ontario

Blue Mantis; Kittery (ME); Hybrid; USD 30,000 - 35,000; Part time

Job summary

Blue Mantis seeks an Active Directory Analyst to manage user access and security provisioning across client environments. You will provision AD accounts, troubleshoot access issues, and coordinate with IT teams to ensure compliant identity management.

Strong scripting with PowerShell and collaboration with security teams are essential. This contract role, based in hybrid work arrangements, involves handling ServiceNow requests, maintaining documentation, and supporting migration projects.

Qualifications

• Experience in Active Directory administration and identity/access management.
• Proficient in PowerShell scripting.
• Advanced Excel skills (VLOOKUP, XLOOKUP, Pivot Tables).
• Familiarity with ServiceNow or similar ticketing systems.
• Strong understanding of security policies, access controls, and compliance knowledge.
• Ability to troubleshoot account and access issues efficiently.
• Excellent communication and interpersonal skills.
• Experience with change management and documentation processes.

Responsibilities

• Provision and manage Active Directory accounts and access to applications.
• Assist clients with account setup, security permissions, and access management.
• Coordinate with infrastructure and application teams for proper access provisioning.
• Process ServiceNow requests for security provisioning and timely implementation.
• Maintain Active Directory administration processes and documentation.
• Provide technical support during migration projects.
• Coordinate changes with support teams per change management processes.
• Handle service desk requests and resolve technical issues.
• Communicate updates to clients and partners via email and phone.
• Assist with IT initiatives and trainings on best practices.

Skills

AD administration

Identity & access management

Communication

Troubleshooting

Change management

Documentation

Security policies

Tools

PowerShell

ServiceNow

Excel

Job description

Active Directory Analyst

The Active Directory Analyst plays a crucial role in managing and securing user access within an organization. This position is responsible for provisioning, maintaining, and troubleshooting Active Directory accounts, ensuring proper access to systems and applications, and collaborating with technical teams to support identity and access management initiatives.

This is 1 Year Contract with the possibility of an extension.

• Department: Blue Mantis
• Employment Type: Contract / Temp
• Location: Hybrid
• Workplace type: Hybrid
• Compensation: CA$30.00 - CA$35.00 / hour

Key Responsibilities

• Provision and manage Active Directory accounts and access to applications.
• Work directly with clients to assist with account setup, security permissions, and access management.
• Liaise with infrastructure and application teams to ensure proper access provisioning.
• Process and maintain ServiceNow requests for security provisioning, ensuring timely implementation.
• Develop, maintain, and deliver Active Directory administration processes and documentation.
• Provide technical support in a courteous and responsive manner during migration projects.
• Coordinate changes with support teams, following established change management processes.
• Handle service desk requests, fulfill work requests, and resolve technical issues.
• Communicate with clients, partners, and service teams via email and phone to provide updates.
• Assist with special projects and organizational IT initiatives as needed.
• Manage the ticket lifecycle, ensuring proper tracking of technical requirements.
• Train and guide users on best practices for software applications and system access.

Required Skills & Qualifications

• Experience in Active Directory administration and identity/access management.
• PowerShell scripting (familiarity with writing or running scripts)
• Excel experience (familiarity with VLOOKUPS, XLOOKUPS, PIVOT TABLES)
• Familiarity with ServiceNow or similar ticketing systems.
• Strong understanding of security policies, access controls, and compliance best practices.
• Ability to troubleshoot account and access issues efficiently.
• Excellent communication and interpersonal skills for client and team interactions.
• Experience with change management and documentation processes.

Blue Mantis Canada combines Coreio's 35+ years of expertise in IT services and ServiceNow consulting with Blue Mantis' proven track record as a leading digital transformation partner. Together, we help organizations modernize their businesses through managed services, cybersecurity, cloud solutions, automation, and strategic technology consulting. As part of Blue Mantis, we support more than 1,200 mid-market and enterprise clients across North America and Europe, delivering innovative solutions that help businesses adapt, grow, and succeed.

About Blue Mantis

Blue Mantis is a leading strategic digital technology services provider with a 30+ year history of successfully helping clients achieve business modernization by applying next-generation technologies including managed services, cybersecurity and cloud. Headquartered in Portsmouth, New Hampshire, the company provides digital technology services and strategic guidance to ensure clients quickly adapt and grow through automation and innovation. Blue Mantis partners with more than 1,200 leading mid-market and enterprise organizations in a multitude of vertical industries and is backed by leading private equity firm Recognize.