Action Monitor

Slick City Milford; Milford (MA); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Competitive pay

Paid Sick Time

Free park admission

Discounts on food and retail

Team member events

Career advancement opportunities

Job summary

Slick City Action Park in Milford, MA is seeking enthusiastic team members to help keep the park running smoothly and greet guests with energy. As a Guest Monitor you’ll enforce rules, assist guests, and contribute to safe, memorable experiences in a fast-paced, fun environment.

You’ll join a diverse, safety-driven team with flexible shifts and opportunities to grow. The role emphasizes safety, guest service, teamwork, and reliable attendance while delivering smiles across all park activities.

Qualifications

• Strong communication and interpersonal skills; able to enforce rules while staying friendly and professional.
• Reliable, responsible, and able to stay alert in a fast-paced environment.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Bilingual skills are a plus and valued in serving our diverse guest community.

Responsibilities

• Monitor slides, courts, and attractions to ensure guest safety and rule compliance.
• Respond to unsafe behavior or injuries and document incidents per procedures.
• Provide friendly guest service and engage with guests while enforcing park rules.
• Inspect attractions, report hazards, and prepare areas for guest use.
• Coordinate with team leads to maintain smooth park operations.
• Participate in ongoing safety training and follow all safety standards.

Skills

Communication

Reliability

Flexible hours

Bilingual

Guest-facing experience

Job description

Position Summary

We’re looking for enthusiastic and reliable team members to join us at Slick City Action Park! As part of our crew, you’ll help keep the park running smoothly, welcome guests with energy, and create safe, unforgettable experiences. If you’re outgoing, love working with people, and thrive in a fast-paced, fun environment, we want you on our team!

Key Responsibilities

• Guest Safety & Rule Enforcement: Actively monitor slides, courts, and attractions to ensure all guests are safe and follow park rules.
• Incident Response & Reporting: Respond quickly and calmly to unsafe behavior or injuries. Follow proper reporting and first-response procedures.
• Guest Service & Engagement: Be approachable, friendly, and attentive while maintaining authority. Answer guest questions and assist when needed.
• Risk Readiness: Inspect assigned attractions each shift, report hazards, and keep areas clean and organized for guest use.
• Team Support: Communicate with fellow monitors and leads during busy times or incidents to keep operations smooth.
• Training & Compliance: Participate in ongoing safety training and follow all company and regulatory safety standards.

Qualifications

• Must be at least 16 years old.
• Prior experience in a guest-facing role (entertainment, hospitality, retail, or recreation) preferred but not required.
• Strong communication and interpersonal skills; able to enforce rules while staying friendly and professional.
• Reliable, responsible, and able to stay alert in a fast-paced environment.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Reliable transportation to and from work.
• Bilingual skills are a plus and valued in serving our diverse guest community.

Core Competencies

• Guest Focus – Demonstrates friendly, helpful, and respectful service to all guests.
• Teamwork – Works well with others, supports teammates, and communicates effectively.
• Accountability – Arrives on time, follows policies, and takes responsibility for tasks.
• Adaptability – Stays calm and effective in a fast-paced, changing environment.
• Safety Awareness – Follows rules and procedures to ensure guest and team safety.
• Communication – Clearly explains rules, directions, and information to guests and team members.

Physical Requirements

• Ability to stand and remain active on your feet for extended periods of time (up to 6–8 hours per shift).
• Ability to walk, climb stairs, bend, stoop, reach, and stretch while supervising attractions and assisting guests.
• Ability to lift and carry up to 25 lbs. (e.g., restocking supplies, moving equipment, assisting with party/event setups).
• Ability to respond quickly in emergency situations, including moving rapidly across attractions.
• Comfortable working in a loud, fast-paced environment with flashing lights and high guest activity.
• Ability to communicate clearly with guests and team members in a noisy environment.

Work Schedule

Team members may be scheduled for a variety of shifts, including morning, day, evening, or night shifts. Shifts are typically 40 to 8 hours, and flexibility is required to meet the needs of the park.

Benefits

• Competitive pay.
• Paid Sick Time
• FREE park admission, plus discounts on food and retail.
• Team member parties, recognition programs, and prizes.
• Opportunities to grow with Slick City through training and career advancement.

About Slick City Action Park

Slick City Action Park is the world’s first and only indoor slide and action sports park designed for all ages. We’re redefining family entertainment by combining massive slides, sport courts, and thrilling attractions into one high-energy destination. With locations expanding nationwide, Slick City is built on innovation, inclusivity, and creating safe, adrenaline-filled fun for every guest.

Join our dynamic team, where unforgettable experiences are made every day. Guided by our core values—Delight the Customer, Be Pioneers, Be Hungry, and Be Bold—we deliver thrilling memories while pushing the limits of creativity and fun.