Acting Store Leader: Guest Service & Ops

Arby's, Inc.; Whiteville (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

A retail food service company in Whiteville, NC seeks an Assistant Store Leader to be responsible for store operations in the absence of the Store Leader. Candidates must have a High School Diploma or GED and strong customer service skills. The role involves ensuring outstanding guest service, maintaining store equipment, and following procedures for maintaining store standards. The position requires reliability and the ability to work well with a team. Shifts include both first and second shifts.

Qualifications

• High School Diploma or GED required.
• Must know company motto.
• Reliable transportation required.

Responsibilities

• Responsible for store operations in the Store Leader’s absence.
• Provide outstanding guest service.
• Ensure all store equipment is properly maintained.
• Notify Store Leader of maintenance problems.

Skills

Good communication

Customer Service

Analytical and reasoning

Able to work well with others

Education

High School Diploma or GED

Job description

Open Interviews Mon - Fri, 10:00 am- 2:00 pm

"Fast, Friendly Service with a Smile"

Minuteman Food Mart Assistant Store Leader

Job Title: Assistant Store Leader
Report To: Store Leader

Experience

• High School Diploma or GED.

Skills

• Able to work well with others.
• Good communication.
• Analytical and reasoning.
• Customer Service
• Must know company motto

Duties and Responsibilities

• Responsible for all areas of operations of the store in the Store Leader’s absence, which includes Guest Service, Profit and Loss, Human Resources, and all other functions of the store.
• Performs specific tasks as assigned by the Store Leader.
• Assists the Store Leader in seeing that the store is maintained to Minuteman Food Mart standards.
• Adheres to all Government ABC and Tobacco regulations.
• Has reliable transportation to meet scheduled work times and timely deposits as required.
• Provide all guests with “OUTSTANDING” Guest Service by setting a good example for fellow employees and ensures this is being done by all employees at all times.
• Ensures the Store Leader is aware of all sales, cash, and operating discrepancies.
• Follows proper clocking in and out procedures through the company computer.
• Works with entire staff to ensure they are doing everything necessary to score 100% on all branded Mystery Shops.
• Utilizing suggested selling techniques with Guests.
• Ensure all store equipment, including fountain, coffee, and food service areas are properly maintained.
• Ensures cooler, store shelves, and displays are clean, fully stocked, and fronted.
• Immediately notify the Store Leader of any maintenance problems.

Work Schedule

Assistant Store Leader will be scheduled for three-second shifts and two first shifts. The second shift will put a member of management on both shifts. The two-day shifts will be the days that the manager will be off, and the assistant will be responsible for all Store Leader tasks for those days.

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