ACT Team Leader — Clinical Ops & Outreach Lead

Postgraduate-Center-For-Mental-Heal; New York (NY); On-site; USD 95,000 - 98,000; Full time

Job summary

Postgraduate-Center-For-Mental-Heal seeks a seasoned clinical supervisor to oversee a multidisciplinary team delivering ACT services in Queens, NY. You will supervise clinicians, ensure quality care, and drive program outcomes in a busy outpatient setting.

You will manage admissions, treatment planning, and discharge coordination while maintaining strict documentation and compliance with Medicaid and NYS guidelines. Strong collaboration and leadership are essential.

Qualifications

• Master’s Degree with NYS licensure (LMHC/LMSW/LCSW) or equivalent.
• At least two years of experience in human services with serious mental illness.
• Proficient in Word, Outlook and Excel; able to navigate EHRs.
• Knowledge of AWARDS EHR preferred.

Responsibilities

• Manages day-to-day clinical operations and required productivity standards.
• Directs and coordinates admission, treatment, rehabilitation, support, and discharge processes.
• Facilitates team and treatment planning meetings.
• Monitors workflow and promotes staff performance improvements.
• Compiles weekly reports and census data for program governance.
• Oversees documentation to ensure Medicaid/NYSDOH compliance.
• Participates in quality improvement activities and trainings.
• Schedules staff hours and crisis on-call coverage as needed.

Skills

Team leadership

Clinical supervision

Multidisciplinary collaboration

Documentation

Microsoft Office

CAIRS knowledge

Education

Master’s Degree (LMHC/LMSW/LCSW or NYS licensure)

Tools

AWARDS by Footholds EHR

Job description

Postgraduate-Center-For-Mental-Heal seeks a seasoned clinical supervisor to oversee a multidisciplinary team delivering ACT services in Queens, NY. You will supervise clinicians, ensure quality care, and drive program outcomes in a busy outpatient setting.

You will manage admissions, treatment planning, and discharge coordination while maintaining strict documentation and compliance with Medicaid and NYS guidelines. Strong collaboration and leadership are essential.