ACT I -Program Assistant

Archdiocese of St. Louis; St. Louis (MO); On-site; USD 36,000 - 48,000; Full time

Job summary

The Program Assistant will provide support for the Assertive Community Treatment (ACT) program by assisting the program manager with scheduling, data entry, client record-keeping, in-office client communication/de-escalation, and other duties to be assigned. The role requires strong organizational skills and proficiency in Windows, Word, Excel, and Outlook.

You will assist with documentation, reporting, and daily operations to ensure smooth program delivery while maintaining client

Qualifications

• High school diploma or GED required.
• Experience with data entry and basic office software.
• Ability to maintain client confidentiality and handle sensitive information.

Responsibilities

• Complete data entry for ACT Team and sort and record all client mail.
• Prepare and file records for ACT Team.
• Prepare daily staff assignment schedules and ensure readiness before meetings.
• Order supplies for the ACT program and maintain inventories.
• Maintain forms and track daily census of ACT Team clients.
• Prepare monthly billings and related spreadsheets/reports.
• Collect data and prepare reports as needed.
• Prepare letters to request medical records and maintain logs.
• Assist with documenting interventions in MyAvatar and CaseWorthy within 24 hours.
• Maintain client files and keep filing up to date.
• Operate the program's computer management information systems.
• Answer phone calls and address client and coworker issues promptly.
• Coordinate client appointments with team psychiatrist and RN.
• Deescalate clients as needed and communicate with the team.
• Respect client confidentiality and uphold ministry policy.
• Support other service line coworkers and attend meetings/seminars.

Skills

Data entry

Typing

Organizational skills

Verbal and written communication

Deescalation

Client communication

Education

High school diploma or GED

Tools

Windows

Microsoft Word

Excel

Outlook

Job description

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St. Patrick Center provides opportunities for self-sufficiency and dignity to people who are homeless or at risk of becoming homeless. Individuals and families build permanent, positive change in their lives through safe and affordable housing, sound mental and physical health, and employment and financial stability.

Working collaboratively with individuals, businesses, government and other service providers, St. Patrick Center will end chronic homelessness in the St. Louis region through Housing First, an evidence-based practice that tells us to remove barriers, do intake and assessment early, move people into housing and offer them support to achieve their goals.

Job Summary

The Program Assistant will provide support for the Assertive Community Treatment (ACT) program by assisting the program manager with scheduling, data entry, client record-keeping, in-office client communication/de-escalation, and other duties to be assigned.

Job Responsibilities

• Complete data entry for ACT Team and sort and record all client mail.
• Prepare and file records for ACT Team.
• Prepare template for daily staff assignment schedule tactual staff assignments completed by Team Lead before morning meeting)
• Order necessary supplies for ACT program including miscellaneous support duties.
• Update and keep an inventory of all forms used by ACT program.
• Maintain and report daily census of ACT Team clients.
• Prepare monthly billings on spreadsheet/database and maintain all informational spreadsheets/databases regularly.
• Collect necessary data and prepare reports as needed.
• Prepare letters to request medical records and client authorizations and maintain log of requests and records received.
• Design and maintain forms.
• Assist with requirements of documenting interventions into MyAvatar and CaseWorthy within 24 hours of intervention.
• Maintain client files and complete filing regularly.
• Operate and coordinate the computer management information systems for the program.
• Answer telephone and attend to client and coworker issues in a timely and courteous manner.
• Manage scheduling of client appointments with team psychiatrist and RN.
• Deescalate clients as needed and communicate situation to team.
• Respect client confidentiality.
• Responsible for ministry policy regarding work hours, building security and all written personnel standards including working a consistent schedule per the core working hours of service line.
• Ensure the care model by interacting with all other service line programs.
• Report to and work with assigned Program Manager.
• Work and assist all service line coworkers when and where needed.
• Participate in all appropriate service line meetings and attend appropriate seminars.
• Other duties as assigned.

Job Requirements

• High school diploma or GED required.
• Drug test to be completed within 30 days of hire.
• Understanding of mental illness and substance use.
• Proficiency in data entry and typing using Windows, Microsoft Word, Excel and Outlook.
• Excellent organizational skills, both verbal and written.
• Proficiency in written business communications.
• Reliable and honest.
• Respect for clients and coworkers and a positive support for ACT program.

St. Patrick Centerdoes not discriminate on the basis of handicapped status in the admission or access to, or treatment or employment in, its federally assisted programs and activities. St. Patrick Centeris an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or disability.
Pre-Employment Screening
All candidates receiving an employment offer must submit a pre-employment screening. The screenings will include criminal background check and other background checks (as needed), Family Care Safety Registration, drug screen, an employment and education or licensure/certification verification, and Covid-19 and Influenza vaccination. Various positions will require physical examination, Tuberculosis screening and Hepatitis A. All offers are contingent upon successful completion of required screening.

Our Mission

To bring the healing, help, and hope of Jesus Christ to those in need with a compassionate, caring presence.

Transforming lives and working to create a community where everyone has access to sustainable housing, employment, and healthcare.

As a part of the Catholic Charitiesfamily, you’ll have the resources to care for those closest to you. Options include generous parental leave policies, flexible working arrangements, group life insurance, permanent health insurance, and dedicated support to help you find the right child care or elder care.