ACT Administrative Liaison

Central Kansas Mental Health Center; Salina (KS); On-site; USD 38,000 - 52,000; Full time

Job summary

Central Kansas Mental Health Center seeks an ACT Team Program Assistant to act as the primary contact for coordinating administrative tasks and communications for the ACT team. The role focuses on streamlining workflows, maintaining records, and ensuring efficient communication among clients, families, and external partners.

The position requires an Associate’s Degree or equivalent experience in Human Services, with the ability to work independently or in a team, and a commitment to

Qualifications

• Associate’s Degree or equivalent combination of education and work experience in the Human Services field.
• Ability to effectively relate to employees, patients, and the public in a positive way.
• Ability to work effectively independently, or in a team with people of all socio-economic classes.
• Produce documents with clearly organized thoughts using proper sentence construction, punctuation and grammar.
• Have excellent judgement, communication, and conflict resolution skills.
• Know CKMHC programs, policies, and regulatory requirements governing CKMHC operations.

Responsibilities

• Provide comprehensive administrative support to the ACT team, including scheduling appointments, managing calendars, and backing up the Team Lead in morning meetings.
• Serve as the liaison between the ACT team, clients, families, and external partners to coordinate timely communication.
• Handle incoming calls, direct callers to providers, and relay messages to field staff.
• Maintain accurate records of activities, including case files, progress notes, and statistics, ensuring confidentiality.
• Support resource coordination by coordinating with community organizations to secure necessary services.
• Assist ACT teammates with logistics, staff availability, and coverage planning.
• Participate in quality assurance activities to ensure compliance with policies and regulations.
• Assist in organizing and coordinating training programs for the ACT team.

Job description

REPORTING RELATIONSHIP: Reports to the ACT CoordinatorPOSITIONS REPORTING TO THIS POSITION: NOFLSA STATUS: Non-exempt level, full -time, 12-month, employment-at-will positionPURPOSE: The Assertive Community Treatment (ACT) team program assistant, serves as the primary point of contact for coordinating administrative tasks, managing communications, and supporting the ACT team in delivering high quality care. This role will involve streamlining workflows, maintaining accurate records, and facilitating efficient communication channels between various stakeholders to ensure optimal care for people served by the ACT team.ESSENTIAL JOB FUNCTIONS:1. Administrative Support: Provide comprehensive administrative support to the ACT team, including scheduling appointments, managing calendars, and providing backup to the Team Lead in the morning meetings.2. Communication Management: Act as the liaison between the ACT team, clients, families, and external partners to facilitate timely and effective communication. Ensure that relevant information is communicated accurately and efficiently.3. Call management and being a point of contact: Handle incoming calls, directing callers to their providers, and/or passing along messages to people working in the field.4. Data Management: Maintain accurate and up-to-date records of activities, including case files, progress notes, and statistical data. Adhere to confidentiality and data protection protocols.6. Regular and predicable attendance and punctualityADDITIONAL RESPONSIBILITIESResource Coordination: Collaborate with community organizations, healthcare facilities, and other agencies to ensure the availability of necessary resources for clients.ACT Team Support: Support ACT team members by providing logistical assistance, tracking staff availability, and helping ensure adequate coverage.Quality Assurance: Participate in ongoing quality assurance initiatives, ensuring compliance with policies, procedures, and regulatory requirements related to the ACT ProgramTraining and Development: Assist in organizing and coordinating training programs and workshops for the ACT Team to enhance their skills and knowledge.The statements contained herein describe the scope of the responsibility and essential functions of this position, but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.WORKING ENVIRONMENT: The environment is a typical office environment. While on location, work is generally performed indoors with ambient room temperatures, lighting and with traditional office equipment. Individuals must be physically capable of operating the vehicle safely, possess a valid driver’s license and have an acceptable driving record, as there may be times where transporting a patient is necessary. Work schedule will generally conform to a Monday-Friday 40 hour per week schedule.CONFIDENTIALITY: All CKMHC employees are expected to maintain the highest level of confidentiality and function within the highest ethical standards and by exhibiting exemplary conduct.SALARY RANGE FOR THIS POSITION: Salary commensurate with experience and current CKMHC salary structure.PRIMARY LOCATION: Salina Campus and/or in the communityREQUIRED KNOWLEDGE, SKILLS AND ABILITIES:• Associate’s Degree or equivalent combination of education and work experience in the Human Services field.• Ability to effectively relate to employees, patients, and the public in a positive way.• Ability to work effectively independently, or in a team with people of all socio-economic classes.• Produce documents written with clearly organized thoughts using proper sentence construction, punctuation and grammar.• Have excellent judgement, communication, and conflict resolution skills.• Have excellent ability to deal with diverse personalities, in a tactful, flexible and mature way.• Have a working knowledge of Center programs, current policies and regulations governing CKMHC operations.