Acoustics Inside Sales & Customer Support Specialist

Zippertubing Company; Tempe (AZ); Presencial; USD 42 000 - 54 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical insurance

Dental insurance

Vision coverage

401K with match

Life/AD&D insurance

FMLA

Vacation and sick leave

Resumo da oferta

TECHLITE – A Division Of The Zippertubing Company in Tempe, AZ is seeking an Inside Sales / Acoustics Customer Support Associate to manage orders, support B2B customers, and coordinate across engineering and quality teams.

The role emphasizes proactive communication, order accuracy, and delivering customized solutions for acoustic panels and insulation systems in a fast-paced manufacturing setting.

Qualificações

• 2+ years of customer-facing or order-processing or B2B Inside Sales experience.
• Strong attention to detail and ability to multi-task.
• Manufacturing environment experience preferred.
• Experience with customized or engineered-to-order products preferred.
• Bachelor’s degree preferred; equivalent work experience considered.

Responsabilidades

• Communicate with customers via phone, email, live chat, and in person in a timely and professional manner.
• Build trusted relationships by providing responsive, professional service.
• Keep customers informed throughout the order lifecycle.
• Ensure the solution complies with customer-provided specifications.
• Serve as a primary point of contact for inbound customer inquiries and onsite visitors as needed.
• Review and process all quotes and orders for completeness and accuracy before orders are released to production and invoiced to the customer.
• Manage orders that are on hold for PO revisions, payment, etc.
• Ensure complete details of custom solution inquiries are provided to Technical Sales, Quality, and Engineering departments.
• Manage cancellations or changes in sales orders and communicate the changes with the related departments promptly.
• Maintain accurate records of interactions with the customers in an orderly manner.
• RMA processing and tracking; backup when needed.
• CRM Queue Management.
• Accurate payment processing for orders and samples.
• Identify opportunities to improve processes and enhance customer experience.

Conhecimentos

Customer-facing experience

Attention to detail

CRM software knowledge

Communication skills

Math and documentation skills

Cross-functional collaboration

Manufacturing experience

Order processing

Formação académica

Bachelor’s degree preferred

Ferramentas

CRM software

Descrição da oferta de emprego

TECHLITE – A Division Of The Zippertubing Company in Tempe, AZ is seeking an Inside Sales / Acoustics Customer Support Associate to manage orders, support B2B customers, and coordinate across engineering and quality teams.

The role emphasizes proactive communication, order accuracy, and delivering customized solutions for acoustic panels and insulation systems in a fast-paced manufacturing setting.