Inside Sales / Customer Service Representative

TECHLITE® Acoustics & Insulation; Tempe (AZ); On-site; USD 42,000 - 64,000; Full time

Job summary

TECHLITE Acoustics & Insulation in Tempe, AZ is seeking an Inside Sales / Customer Service Representative to support orders, quotes, and customer inquiries. This onsite, day-shift role collaborates with engineering and production to ensure accurate order processing and responsive service.

The candidate will manage CRM records, coordinate with multiple departments, and help optimize the order lifecycle from quote to delivery, while maintaining strong relationships with customers.

Qualifications

• 2+ years in a customer-facing, order-processing role or B2B inside sales.
• Attention to detail.
• Manufacturing environment experience preferred.
• Experience supporting customized or engineered-to-order products preferred.
• Bachelor's degree preferred but not required; equivalent.

Responsibilities

• Communicate with customers via phone, email, live chat, and in person in a timely and professional manner.
• Build trusted relationships by providing responsive, professional service.
• Keep customers informed throughout the order lifecycle.
• Ensure the solution complies with customer-provided specifications.
• Serve as a primary point of contact for inbound customer inquiries and onsite visitors as needed.
• Review and process all quotes and orders for completeness and accuracy before orders are released to production.
• Manage orders on hold for PO revisions, payment, etc.
• Ensure details of custom inquiries are provided to Technical Sales, Quality, and Engineering departments.
• Manage cancellations or changes in sales orders and communicate changes with related departments.
• Maintain accurate records of customer interactions.
• RMA processing and tracking.
• Backup as necessary if not primary duty.
• CRM Queue Management.
• Accurate payment processing for orders and samples.
• Identify opportunities to improve processes and enhance customer experience.

Skills

Customer service

Order processing

B2B inside sales

Attention to detail

Multi-tasking

Prioritization

Communication skills

Manufacturing experience

Education

Bachelor's degree preferred

Tools

CRM systems

Job description

Inside Sales / Customer Service Representative

Inside Sales / Acoustics Customer Support Associate

Tempe, AZ | Full-Time | Onsite

Day Shift

• MonThurs 6:00am3:30pm Fri 6:00a - 10a

Other Titles

• Customer Operations Associate
• Customer Account Coordinator
• Customer Success Associate
• Customer Support Specialist
• Order Management Specialist
• Customer Experience Coordinator
• Inside Sales Coordinator
• Client Services Coordinator
• Sales Support Specialist

TECHLITE, a division of The Zippertubing Company, is a U.S.-owned manufacturer with more than 50 years of experience designing and producing high-performance acoustic panels and specialty insulation systems. We serve architectural, industrial, transportation, and commercial markets where sound control, thermal performance, and material innovation matter. As a small, agile manufacturing organization, our team works closely across engineering, production, and customer-facing functions to deliver customized, performance-driven solutions. We value curiosity, collaboration, and hands-on problem solving.

Key Responsibilities

• Communicate with customers via phone, email, live chat, and in person in a timely and professional manner.
• Build trusted relationships by providing responsive, professional service.
• Keep customers informed throughout the order lifecycle.
• Ensure the solution complies with customer-provided specifications.
• Serve as a primary point of contact for inbound customer inquiries and onsite visitors as needed.
• Review and process all quotes and orders for completeness and accuracy (bill to, ship to, part number, quantity, pricing, etc.) before orders are released to production and invoiced to the customer.
• Manage orders that are on hold for PO revisions, payment, etc.
• Ensure complete details of custom solution inquiries are provided to our Technical Sales, Quality, and Engineering departments.
• Manage cancellations or changes in sales orders and communicate the changes with the related departments promptly.
• Maintain accurate records of interactions with the customers in an orderly manner.
• RMA (Return material authorization) processing and tracking.
• Maintain proper knowledge to backup as necessary if not primary duty.
• CRM Queue Management.
• Accurate payment processing for orders and samples.
• Perform other related duties as assigned.
• Identify opportunities to improve processes and enhance customer experience.

Knowledge, Skills And Abilities

• 2+ years of experience in a customer-facing or order-processing role or B2B Inside Sales
• Superior attention to detail
• Manufacturing environment experience (Preferred)
• Experience supporting customized or engineered-to-order products (Preferred)
• Ability to multi-task and understand priorities
• Bachelors degree preferred but not required; equivalent

Equal employment opportunity, including veterans and individuals with disabilities.

PI287580557