Acoustics Inside Sales & Customer Support Specialist

VetJobs; Tempe (AZ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K with match

Life / AD&D insurance

FMLA

Vacation & Sick time

Job summary

TECHLITE - A Division Of The Zippertubing Company in Tempe, AZ is seeking an Acoustics Customer Support Associate / Inside Sales to handle orders and inquiries onsite. The role supports cross-functional teams and ensures orders meet specifications with accurate documentation and timely communication.

The position operates full-time with a day shift and onsite schedule. The candidate should have 2+ years in customer-facing roles, strong attention to detail, and CRM familiarity; manufacturing or

Qualifications

• 2 years of experience in a customer-facing or order-processing role or B2B Inside Sales.
• Superior attention to detail.
• Manufacturing environment experience (Preferred).
• Experience supporting customized or engineered-to-order products (Preferred).
• Ability to multi-task and understand priorities.
• Bachelor's degree preferred but not required; equivalent work experience will be considered.
• A working knowledge of CRM software or good technical aptitude.
• Strong math, computer, and documentation skills.
• Good internal and external verbal and written communication skills.
• Ability to collaborate effectively with cross-functional teams.
• Desire to learn products and processes and excel in both.

Responsibilities

• Communicate with customers via phone, email, live chat, and in person in a timely and professional manner.
• Build trusted relationships by providing responsive, professional service.
• Keep customers informed throughout the order lifecycle.
• Ensure the solution complies with customer-provided specifications.
• Serve as a primary point of contact for inbound customer inquiries and onsite visitors as needed.
• Review and process all quotes and orders for completeness and accuracy before orders are released to production and invoiced to the customer.
• Manage orders that are 'on hold' for PO revisions, payment, etc.
• Ensure complete details of custom solution inquiries are provided to our Technical Sales, Quality, and Engineering departments.
• Manage cancellations or changes in sales orders and communicate the changes with the related departments promptly.
• Maintain accurate records of interactions with the customers in an orderly manner.
• RMA processing and tracking; backup as necessary if not primary duty.
• CRM Queue Management.
• Accurate payment processing for orders and samples.
• Perform other related duties as assigned.
• Identify opportunities to improve processes and enhance customer experience.

Skills

Customer-facing experience

Attention to detail

CRM knowledge

Communication skills

Collaboration

Multi-tasking

Learning mindset

Engineered-to-order experience

Education

Bachelor's degree preferred

Tools

CRM software

Job description

TECHLITE - A Division Of The Zippertubing Company in Tempe, AZ is seeking an Acoustics Customer Support Associate / Inside Sales to handle orders and inquiries onsite. The role supports cross-functional teams and ensures orders meet specifications with accurate documentation and timely communication.

The position operates full-time with a day shift and onsite schedule. The candidate should have 2+ years in customer-facing roles, strong attention to detail, and CRM familiarity; manufacturing or