Acknowledgement and Donor Stewardship Assistant

UMCSC; Nashville (TN); On-site; USD 42,000 - 60,000; Full time

Job summary

Africa University Development Office in Nashville, Tennessee seeks an Acknowledgement & Donor Stewardship Assistant to support donor relations, gift processing, and stewardship activities. The role emphasizes accurate donor records, timely acknowledgments, and coordinating with staff to document donor intent and designated gifts.

The position requires in-office presence Monday through Friday during core hours; strong organizational skills, attention to detail, and experience with donor databases

Qualifications

• Three to five years of general office administration experience.
• Experience with donor databases or fundraising software preferred.
• Knowledge of Blackbaud Raiser's Edge and Fund Collection software or ability to learn.
• Advanced proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, SharePoint).
• Strong organization, detail orientation and ability to manage multiple priorities.
• Ability to build relationships at all levels of the organization.
• Excellent written and verbal communication and interpersonal skills.
• Functional knowledge of The United Methodist Church preferred.
• Experience handling confidential donor and financial information with discretion.

Responsibilities

• Maintains and updates donor records within the constituent database, ensuring donor and gift information is accurate, complete, and current.
• Prepares and distributes donor acknowledgment letters, emails, receipts, and related stewardship communications.
• Reviews gift information and coordinates with staff to ensure donor intent, gift designations, and stewardship requirements are documented.
• Conducts donor stewardship outreach activities, including thank-you calls and follow-ups.
• Processes and reconciles online donations received through various giving platforms.
• Compiles and prepares scholarship and donor reports, including endowed and direct scholarship fund reporting.
• Develops charts, presentations, and visual reporting materials using donor, scholarship, and fundraising data.
• Processes and tracks Endowment Fund contributions, ensuring gifts are properly recorded and receipted.
• Coordinates with development, finance, and communications staff to support fundraising initiatives and donor engagement.
• Assists with special projects, donor events, and other duties as assigned.

Skills

Office administration

Donor databases

Constituent management

Fundraising software

Blackbaud Raiser's Edge

Fund Collection

Microsoft Office

Organization

Attention to detail

Multitasking

Relationship building

Communication skills

UM Church knowledge

Confidentiality

Job description

Acknowledgement and Donor Stewardship Assistant

The Africa University Development Office is seeking an Acknowledgement & Donor Stewardship Assistant and invites inquiries and applications for the position. The Africa University Development Office (AUDO) was established September 1, 1992. It is housed in Nashville, Tennessee and is affiliated with The United Methodist Church. One of the primary goals of AUDO is to raise, maintain, invest, and distribute with accountability the resources for Africa University.

Located in Zimbabwe, the development of Africa University is a consequence of the growth of United Methodism in Africa. The mission of Africa University is to provide quality education within a Pan-African context through which persons can acquire general and professional knowledge and skills, grow in spiritual maturity, develop sound moral values, ethics and leadership qualities.

The Development Office seeks an experienced Acknowledgement & Donor Stewardship Assistant to support donor relations, fundraising operations, gift processing, and stewardship activities. The preferred candidate will possess strong organizational skills, attention to detail, and the ability to maintain accurate donor records while ensuring timely donor acknowledgments and communications. This role is required to be in the office Monday through Friday during core working hours.

ESSENTIAL FUNCTIONS

• Maintains and updates donor records within the constituent database, ensuring donor and gift information is accurate, complete, and current.
• Prepares and distributes donor acknowledgment letters, emails, receipts, and related stewardship communications.
• Reviews gift information and coordinates with appropriate staff to ensure donor intent, gift designations, and stewardship requirements are accurately documented.
• Conducts donor stewardship outreach activities, including thank-you calls and follow-up communications.
• Processes and reconciles online donations received through Virtual Terminal, PayPal, and other approved giving platforms.
• Compiles and prepares scholarship and donor reports, including endowed and direct scholarship fund reporting.
• Develops charts, presentations, and visual reporting materials utilizing donor, scholarship, and fundraising data.
• Processes and tracks Endowment Fund contributions, ensuring gifts are properly recorded, acknowledged, and receipted.
• Coordinates with development, finance, and communications staff to support fundraising initiatives and donor engagement activities.
• Assists with special projects, donor events, and other duties as assigned.

MINIMUM QUALIFICATIONS

• Three to five years of general office administration experience required.
• Demonstrated experience with donor databases, constituent management systems, or fundraising software preferred.
• Knowledge of Blackbaud Raiser's Edge and Fund Collection software, or the ability to quickly learn these systems.
• Advanced proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and SharePoint.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities.
• Demonstrated ability to build relationships with individuals at all levels of the organization.
• Excellent written and verbal communication skills and strong interpersonal skills.
• Functional knowledge of The United Methodist Church preferred.
• Experience handling confidential donor and financial information with discretion and professionalism.

Africa University is an Equal Opportunity Employer and actively seeks and encourages applications from minorities, women, and individuals with disabilities. All offers of employment are subject to the applicant successfully completing background, reference, and other applicable checks.

No Staffing Agencies or Recruitment Firms