ACH Operations Specialist

FirstBank; Nashville (TN); On-site; USD 52,000 - 76,000; Full time

Job summary

FirstBank in Nashville is seeking an ACH Operations professional responsible for the daily ACH origination and receipt process, ensuring timely transmission of files from clients and ACH processors. You will handle returns, reversals, death notices, and reclamations while ensuring regulatory compliance with NACHA and related rules.

Essential duties include processing high volumes to meet deadlines, supporting bankers with ACH origination documentation, and performing annual reviews for

Qualifications

• Associate's degree preferred but no required if commensurate experience is evidenced.
• Accredited ACH Professional (AAP) certification preferable
• 2+ years banking supports operations experience preferred

Responsibilities

• Assist in processing high volume ACH Processing requests within required deadlines.
• Serve as backup to individual team members on ACH operations.
• Assist Bankers in completing ACH Origination documentation and data gathering.
• Work on ACH Origination annual reviews for all Originators.
• Provide direct phone and email support for ACH Operations.
• Research and resolve ACH account inquiries.
• Collaborate with ACH team on projects and training.
• Meet daily and monthly deadlines.
• Adhere to all applicable laws and internal policies, including anti‑money laundering requirements.

Skills

ACH processing

Attention to detail

Communication skills

Banking operations

Education

Associate's degree preferred

Job description

Be responsible for daily Automated Clearing House (ACH) origination and receipt process, facilitating the transmission of files from clients and ACH system processors. Process returns, reversals, death notices and reclamations. Address disputed ACH items in a timely manner, ensuring that these processes and files comply with NACHA and other related regulations.

Position at FirstBank

Summary

Be responsible for daily Automated Clearing House (ACH) origination and receipt process, facilitating the transmission of files from clients and ACH system processors. Process returns, reversals, death notices and reclamations. Address disputed ACH items in a timely manner, ensuring that these processes and files comply with NACHA and other related regulations.

Essential Duties and Responsibilities

• Assist in processing high volume of ACH Processing requests within required deadlines. Serve as backup to individual team members.
• Assist Bankers in completing ACH Origination documentations, obtaining ACH activities, and gathering relevant data pertaining the request.
• Work on ACH Origination annual reviews for all ACH Originators.
• Provide direct phone and email support for ACH Operations, using effective communication skills to assist bankers and internal customers.
• Research and resolve internal and external requests for all ACH account inquiries.
• Work closely with ACH team members on projects, system issues and trainings.
• Support the team in meeting daily and monthly deadlines
• Perform routine responsibilities with limited supervision
• Perform duties & responsibilities specific to department functions & activities.
• Performs other duties & responsibilities as required or assigned by supervisor.
• Responsibilities include the following:
• adhering to and complying with all applicable, federal and state laws, regulations and guidance, including those related to Anti-Money Laundering (i.e. Bank Secrecy Act, USA PATRIOT Act, etc.),
• adhering to Bank policies and procedures,
• completing required training,
• identifying and reporting potential suspicious activity per policy and procedure

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• Associate's degree preferred but no required if commensurate experience is evidenced
• Accredited ACH Professional (AAP) certification preferable
• 2+ years banking supports operations experience preferred

FirstBank does not accept unsolicited resumes from agencies and staffing firms. Recruitment agencies and consultants may not submit resumes directly to managers. FirstBank will not pay fees to any third-party agency or company that does not have a signed agreement as an approved vendor. FirstBank in an Equal Opportunity Employer, including disability.