ACH Operations Specialist

FirstBank; Franklin (TN); On-site; USD 42,000 - 54,000; Full time

Job summary

FirstBank seeks an experienced ACH Operations Specialist to manage daily ACH origination and receipt processing in a fast-paced environment. The role involves transmitting files from clients to ACH processors, handling returns, reversals, death notices and reclamations, and ensuring NACHA compliance.

The ideal candidate will have 2+ years in banking operations, be detail-oriented, and able to support bankers and customers by phone and email. Equal opportunity employer.

Qualifications

• 2+ years banking operations or related support experience.
• Strong customer service and communication skills.
• Ability to handle high-volume ACH processing with accuracy.

Responsibilities

• Be responsible for daily ACH origination and receipt processing.
• Process returns, reversals, death notices and reclamations promptly.
• Address disputed ACH items in compliance with NACHA rules.
• Provide phone and email support to bankers and internal customers.
• Assist with ACH origination documentation and data gathering.
• Support team to meet daily and monthly deadlines.
• Adhere to applicable laws, policies and training requirements.

Skills

Banking operations experience

Customer support

Attention to detail

Education

Associate degree preferred

AAP certification preferable

Job description

Be responsible for daily Automated Clearing House (ACH) origination and receipt process, facilitating the transmission of files from clients and ACH system processors. Process returns, reversals, death notices and reclamations. Address disputed ACH items in a timely manner, ensuring that these processes and files comply with NACHA and other related regulations.

Description

Position at FirstBank

Summary

Be responsible for daily Automated Clearing House (ACH) origination and receipt process, facilitating the transmission of files from clients and ACH system processors. Process returns, reversals, death notices and reclamations. Address disputed ACH items in a timely manner, ensuring that these processes and files comply with NACHA and other related regulations.

Essential Duties and Responsibilities

include the following. Other duties may be assigned.

• Assist in processing high volume of ACH Processing requests within required deadlines. Serve as backup to individual team members.
• Assist Bankers in completing ACH Origination documentations, obtaining ACH activities, and gathering relevant data pertaining the request.
• Work on ACH Origination annual reviews for all ACH Originators.
• Provide direct phone and email support for ACH Operations, using effective communication skills to assist bankers and internal customers.
• Research and resolve internal and external requests for all ACH account inquiries.
• Work closely with ACH team members on projects, system issues and trainings.
• Support the team in meeting daily and monthly deadlines
• Perform routine responsibilities with limited supervision
• Perform duties & responsibilities specific to department functions & activities.
• Performs other duties & responsibilities as required or assigned by supervisor.
• Responsibilities include the following:
• adhering to and complying with all applicable, federal and state laws, regulations and guidance, including those related to Anti-Money Laundering (i.e. Bank Secrecy Act, USA PATRIOT Act, etc.),
• adhering to Bank policies and procedures,
• completing required training,
• identifying and reporting potential suspicious activity per policy and procedure

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Associate’s degree preferred but no required if commensurate experience is evidenced
• Accredited ACH Professional (AAP) certification preferable
• 2+ years banking supports operations experience preferred

FirstBank does not accept unsolicited resumes from agencies and staffing firms. Recruitment agencies and consultants may not submit resumes directly to managers. FirstBank will not pay fees to any third-party agency or company that does not have a signed agreement as an approved vendor. FirstBank in an Equal Opportunity Employer, including disability.