ACH Operations Manager

Payment Co; Tennessee; On-site; USD 90,000 - 130,000; Full time

Job summary

Payment Co. in Tennessee seeks an ACH Operations Assistant Manager to lead daily ACH processing, settlements, and risk controls within a fast-paced environment.

You will coach a growing operations team, ensure NACHA rule compliance, and collaborate with onboarding teams to optimize workflows, accuracy, and client service. This role is based in Tennessee and reports to the Operations Director.

Qualifications

• 5+ years in ACH, payments, treasury, or banking operations.
• Leadership or team lead experience with a passion for developing others.
• Strong knowledge of ACH processing, NACHA rules, and payment operations.
• Excellent problem-solving, communication, and organizational skills.

Responsibilities

• Help lead the daily execution of ACH processing, settlements, returns, exceptions, and file transmissions.
• Keep operations running smoothly while ensuring compliance with NACHA rules and banking regulations.
• Coach and mentor team members, providing guidance and support in a fast-paced environment.
• Review escalated transactions, manage operational risk, and help prevent fraud.
• Partner with internal teams to improve workflows, support client onboarding, and enhance ACH services.
• Analyze reporting, monitor key metrics, and identify opportunities to increase efficiency.
• Assist with audits, system upgrades, testing, and other strategic initiatives.

Skills

Leadership

ACH processing

NACHA rules

Problem solving

Communication

Organizational skills

Tools

Banking platforms

ACH systems

Microsoft Office

Job description

ACH Operations Assistant Manager

About the Role

If you thrive in the world of ACH payments and enjoy leading teams, solving operational challenges, and improving processes, this is an opportunity to make an immediate impact. You'll help oversee daily ACH operations, support a growing team, and ensure payments move accurately, securely, and on schedule.

What You'll Do

• Help lead the daily execution of ACH processing, settlements, returns, exceptions, and file transmissions.
• Keep operations running smoothly while ensuring compliance with NACHA rules and banking regulations.
• Coach and mentor team members, providing guidance and support in a fast-paced environment.
• Review escalated transactions, manage operational risk, and help prevent fraud.
• Partner with internal teams to improve workflows, support client onboarding, and enhance ACH services.
• Analyze reporting, monitor key metrics, and identify opportunities to increase efficiency.
• Assist with audits, system upgrades, testing, and other strategic initiatives.

What You Bring

• 5+ years of ACH, payments, treasury, or banking operations experience.
• Leadership or team lead experience with a passion for developing others.
• Strong knowledge of ACH processing, NACHA rules, and payment operations.
• Excellent problem-solving, communication, and organizational skills.
• Experience with banking platforms, ACH systems, and Microsoft Office.
• A proactive mindset with the ability to juggle priorities and keep operations moving.