ACH Coordinator

CEFCU Financial Services, Inc.; Peoria (IL); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health benefits

401K retirement plan

Paid time off

Job summary

CEFCU Financial Services, Inc. is seeking a member service professional to process ACH transactions in accordance with NACHA rules. You will perform daily settlement, balancing with the Federal Reserve, and resolve member questions while maintaining high service quality.

The role emphasizes accuracy, compliance, teamwork, and the ability to learn ACH vendor systems during training. Hours are Monday through Friday, 7:30 a.m. to 4:00 p.m., with comprehensive benefits offered.

Qualifications

• High school diploma or equivalent required.
• 0-2 years of customer/member service experience.
• Experience with Microsoft Excel, Outlook and Word.
• Strong interpersonal skills and communication abilities.
• Ability to learn vendor admin systems related to ACH functions during training.
• Ability to learn NACHA Rules related to ACH transactions during training.

Responsibilities

• Process ACH transactions following NACHA guidelines and perform daily ACH settlement and balancing with FRB.
• Resolve member account issues, answer questions, and maintain member satisfaction.
• Maintain ACH tracking and related spreadsheets; cross-sell CEFCU products and services.
• Provide high-quality member experience and ensure accuracy in form completion and compliance with policies.

Skills

Customer service

Excel

Outlook

Word

Interpersonal skills

Phone communication

Detail oriented

Team player

Vendor systems

NACHA rules

Education

High School Diploma

Tools

Vendor admin systems

Job description

Are you ready to make the most of your talents and abilities, while helping others make the most of their finances? Apply to join Team CEFCU! CEFCU member service team members are critical to the success of the credit union. They provide a professional, knowledgeable, and caring experience when members contact us. We are looking for individuals who are personable, articulate, and positive to add to our already awesome team!

Serves as a member contact by phone that is responsible for processing Automated Clearing House (ACH) transactions according to National Automated Clearing House Association (NACHA) operation guidelines. Performs daily ACH settlement and balancing functions with the Federal Reserve Bank (FRB). Completes appropriate forms, resolving member account problems, and answering member questions. Ensures a positive impact on financial performance by attaining balancing, outage, transaction volume and Creating Member Loyalty (CML) goals. Maintains member satisfaction through use of CML skills. Practices and promotes quality in all job duties including form completion, documentation, security, and compliance with established policies and procedures. Maintains a member-oriented focus and professionally resolves ACH errors, including initiating returns and notifications of change (NOC), and manually posting transactions to member accounts. Processes commercial and governmental direct deposits and enrollments. Maintains ACH tracking and spreadsheets. Cross-sells CEFCU products and services. Provides the highest quality member experience, for both internal and external members.

Hours: Monday - Friday: 7:30 a.m. - 4:00 p.m.

Required:

• High school diploma or equivalent.
• 0-2 years of customer/member service experience.
• Experience with Microsoft Excel, Outlook and Word.
• Strong interpersonal skills.
• Strong phone communication skills.
• Strong attention to detail and accuracy, and ability to work in a fast-paced environment.
• Proven ability to work well in a team environment.
• Ability to learn vendor admin systems related to ACH functions at a proficient level within training period.
• Ability to learn and demonstrate a basic understanding of Regulations and NACHA Rules as they relate to ACH transactions at an acceptable level within training period.

Preferred:

• Accounting classes.
• Knowledge of ACH functions and rules and regulations.
• Knowledge of internet and internet technology including browsers and PC operations.
• Knowledge of CEFCU products and services.

Summary Pay Range

Summary Pay Range The anticipated starting pay range for this position is $18.56 - $21.81. The pay range listed represents the anticipated starting range for a successful candidate.

Final compensation will be based on factors such as experience, skills, and qualifications. Please note that salary is only one component of total compensation at CEFCU.

Benefits

• Financial Merit-based raises
• Health and Welfare
• Generous paid time off (Holiday, Personal or Sick Time, Vacation)
• Comprehensive Medical, Dental, and Vision coverage (PPO, HDHP)
• Flexible Spending Plan (Medical Reimbursement Account and Dependent Care Reimbursement Account)
• Health Savings Account
• Voluntary Benefits (Accident Plan, Critical Illness Plan, Hospital Indemnity Plan, Identity Theft & Fraud Protection Plan, Legal Plan)
• Life Insurance
• Accidental Death & Dismemberment Insurance
• Disability Benefits
• Defined Benefit Plan – Pension
• Defined Contribution Plan – 401K
• Additional Benefits
• Employee Assistance Program
• Tuition reimbursement
• Career growth through internal job postings
• Management Development Program: formal mentoring and training
• Opportunities to help improve and build the CEFCU of tomorrow through process teams
• Opportunities to personally contribute to corporate financial literacy and community initiatives
• Casual days to support local charities
• Employee discounts on entertainment, cell phone plans, theme park tickets, and more
• On-site fitness center, fitness classes, and wellness program

It is CEFCU’s policy and intent to provide equal opportunity to all persons without regard to race, color, religion, political affiliation, sex/gender (including gender expression/identity, pregnancy, childbirth and related medical conditions), marital status, registered domestic partner status, sexual orientation, age, ancestry, national origin, veteran status, disability, medical condition, genetic characteristics, and/or any other basis protected by law.

This policy covers all facets of employment including, but not limited to: recruitment, selection, placement, promotions, transfers, demotions, terminations, training, and compensation.

Put the "U" in CEFCU

We're better, together. Helping people is more than a nice idea - it's the reason CEFCU is in business, and why it's a great place to work too.

Are you ready to play your part?