Accreditation Manager/Planner

Horry County, (SC); Conway (SC); On-site; USD 70,000 - 110,000; Full time

Job summary

Horry County, SC is seeking a senior program manager to support professional standards in accreditation, strategic planning, data analytics, and capital projects. You will oversee CPSE/CFAI/CAAS accreditation processes, coordinate reports, and train staff to ensure compliance with ISO and other standards.

The role requires strong leadership, budgeting, and policy development capabilities, with potential for evenings or emergency scheduling as needed.

Qualifications

• Bachelor’s degree in Fire Administration, Emergency Management, Public Administration, or related field.
• 5-8 years of Fire and EMS experience; supervisory experience preferred.
• Experience with CPSE, CFAI, and CAAS accreditation is strongly preferred.
• Excellent communication and organizational skills.
• Proficiency with Microsoft Office and Adobe software.

Responsibilities

• Provide program management and analytical support in accreditation.
• Administer CPSE/CFAI/CAAS accreditation processes and ensure compliance.
• Lead or supervise staff, including performance evaluations and training.
• Develop reports and recommendations based on data analysis.
• Assist in policy development to ensure standards compliance.

Skills

Project management

Data analysis

Communication skills

Leadership

Budgeting

Microsoft Office

Policy development

Strategic planning

Public administration

Education

Bachelor’s Degree in Fire Administration / Emergency Management

Master’s Degree preferred

Tools

Microsoft Office

Adobe software

Job description

This position is devoted to support of professional standards for a variety of operations and functions primarily focusing on accreditation, but also includes strategic planning, data analytics, departmental capital projects and operational planning.

• Provides program and/or project management, planning and analytical support in area of accreditation. May serve as lead worker, assigning work and monitoring work completion or may supervise staff including conducting performance evaluations, coordinating training, and implementing hiring, discipline and termination procedures.
• Administers the Center for Public Safety Excellence (CPSE / Commission on Fire Accreditation International (CFAI) and Commission on Accreditation of Ambulance Services (CAAS) accreditation process that ensures compliance with standards developed and maintains Insurance Service Office (ISO) rating. Ensures all annual and/or time sensitive reviews, reports, audits, and inventories are completed as required by CPSE / CFAI. Oversees and participates in the preparation of detailed reports, summaries and recommendations based on the analysis of applicable data.
• Provides training to employees to increase their knowledge of the accreditation and compliance process. Serves as the department’s liaison to outside agencies, CPSE & CFAI, as well as assisting assessors during on-site assessments for accreditation and re-accreditation.
• Assist the Command staff with writing and/or review of all new and revised policies to ensure compliance with CPSE / CFAI and CAAS standards, best practices, and ISO rating.

• Provides advanced technical support related to assigned program, project or planning function; participates in the development of goals and objectives; serves as technical representative providing information and solutions to address issues and needs; monitors and ensures compliance with applicable policies, plans, requirements and processes.
• Performs research of best practices, industry standards and community needs; analyzes a variety of data and information; develops and presents program/project/plan recommendations; provides direction and support in implementing processes, programs, projects and/or procedures.
• Coordinates, attends and facilitates meetings; prepares agendas and technical materials; reviews activity status, timelines and resource allocation; prioritizes and schedules work and activities.
• Assists in the development of long-range and strategic planning; participates in budget development, preparation, and administration.
• Performs other duties of a similar nature and level as assigned.

• Keeps supervisor accurately informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems.
• May respond to emergency calls for fire, medical, and other emergency situations.
• Communicates and coordinates regularly with appropriate others to maximize the effectiveness and efficiency of interdepartmental operations and activities.
• Familiarity with developing data sets and reports
• May require evenings, weekends, and holidays as scheduled.
• In the event of major storms or other emergency situations, this position may be subject to 24-hour shifts or any other emergency schedule that is necessary to meet the organization’s needs.

• Have and maintain a valid South Carolina Driver’s License
• S.C. Firefighter and EMT-B certification or equivalent preferred.
• Strong organizational skills with the ability to prioritize tasks and meet deadlines.
• Excellent communication skills, both written and verbal, with the ability to interact effectively with staff, vendors, and other County departments.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Access) and Adobe software.
• Minimum of a Bachelor’s Degree (Master Degree preferred), in Fire Administration, Emergency Management, Public Administration, or a closely related field.
• 5-8 years of Fire and EMS experience, supervisory experience preferred.
• Experience in Strategic Planning, CPSE, and CAAS Accreditation is strongly preferred.

Knowledge of:

• Center for Public Safety Excellence (CPSE)
• Commission on Fire Accreditation International (CFAI)
• Commission on Accreditation of Ambulance Services (CAAS)
• Data Analysis relating to Metropolitan Fire and EMS Organizations
• Techniques and methods for organizing, prioritizing, assigning and monitoring work
• Principles and practices of program administration and management.
• Principles and practices of project management.
• Principles and methods of qualitative and quantitative research.
• Principles and applications of critical thinking and analysis.
• Best practices, trends and emerging technologies.
• Principles and techniques of effective oral presentations.
• Applicable federal, state and local laws, codes, regulations.
• Customer service principles.
• Modern office technology.

SKILLS IN:

• Coordinating deadlines, prioritizing work demands and assigning/monitoring work performed.
• Providing project/program management, organization and logistics coordination.
• Overseeing the implementation and adherence to quality assurance and standards.
• Researching industry trends, solutions and best practices.
• Gathering data, analyzing findings and applying logic and reason.
• Interpreting, monitoring and reporting financial information and statistics.
• Coordinating deadlines and prioritizing competing demands.
• Authoring and preparing original reports, technical documents and presentations.
• Interpreting and applying applicable laws, codes, regulations and standards.
• Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisors, the general public and others to sufficiently exchange or convey information and to receive work direction
• Utilizing a computer and relevant software applications